Strategic Service Dispatch Coordinator

Comfort Systems USA, Inc.; Fort Worth (TX); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health, dental, vision insurance

Paid employee medical coverage

Training and leadership development

401(k) match

PTO and holiday pay

Résumé du poste

Comfort Systems USA, Inc. in Fort Worth, TX is seeking a Dispatch Coordinator to arrange service calls, align technician availability, and manage customer expectations.

This role supports after-hours and rotating coverage, maintains detailed records, and collaborates with the Service Customer Experience Team Manager to optimize field operations. Ideal candidates have 2+ years in dispatch or related roles, strong communication skills, and proficiency with Microsoft Office and relevant scheduling

Qualifications

• At least 2 years of dispatch, scheduling, customer service, call-center, field-service, or closely related experience.
• Ability to manage frequent changes, competing priorities, customer urgency, and detailed system updates.
• Strong professional telephone, written communication, de-escalation, and teamwork skills.
• Proficiency with Microsoft Office and dispatch, field-service, CRM, or scheduling software.
• Ability to support assigned early, late, after-hours, or rotating coverage schedules.

Responsabilités

• Receive service requests, confirm customer, site, equipment, priority, access, contact, purchase-order, and billing information.
• Create and update service calls and assign technicians based on skill, location, availability, urgency, agreement coverage, and manager direction.
• Communicate arrival windows, schedule changes, delays, parts status, and next steps to customers and technicians professionally.
• Monitor active calls, technician status, emergencies, callbacks, aging, and unassigned work and elevate risks promptly.
• Coordinate after-hours and on-call response in accordance with established procedures.
• Maintain accurate customer, site, contact, equipment, dispatch, and call notes in service systems.
• Support purchase orders, time review, call closeout, follow-up scheduling, parts coordination, and customer documentation.
• Contribute to dispatch coverage, standard work, customer-service measures, and process improvements.
• Perform other duties as assigned.

Connaissances

Dispatch software

Microsoft Office

CRM software

Customer service

Communication

Outils

GPS/telematics

ERP

CRM

Scheduling software

Description du poste

Comfort Systems USA, Inc. in Fort Worth, TX is seeking a Dispatch Coordinator to arrange service calls, align technician availability, and manage customer expectations.

This role supports after-hours and rotating coverage, maintains detailed records, and collaborates with the Service Customer Experience Team Manager to optimize field operations. Ideal candidates have 2+ years in dispatch or related roles, strong communication skills, and proficiency with Microsoft Office and relevant scheduling