Strategic Service Coordinator – Field Operations

Upchurch; Horn Lake (MS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Professional development assistance

Job summary

Upchurch is seeking a Service Coordinator to manage and support field service operations. You will coordinate schedules, communicate with clients, and ensure timely and efficient service delivery.

The role acts as a liaison between customers, field technicians, and internal teams, requiring strong organization and a customer-first mindset. The ideal candidate has 2-4 years in service coordination or related roles, with proficiency in scheduling tools and CRM/ERP systems.

Qualifications

• 2-4 years of experience in service coordination, customer service, or operations support.
• Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to prioritize under pressure.
• Familiarity with field service environments, construction, or technical trades is preferred.
• High school diploma required; associate's or bachelor's degree in business or related field is a plus.

Responsibilities

• Schedule and dispatch service technicians based on priority, location, and expertise.
• Serve as the primary point of contact for customer inquiries, updates, and follow-ups.
• Monitor work order progress and ensure timely job completion.
• Maintain accurate service records and documentation in the company’s system.
• Coordinate with inventory and parts departments to ensure availability for service calls.
• Prepare and review service reports, including technician hours, parts used, and job status.
• Collaborate with internal departments to resolve customer concerns and support technician needs.
• Track service KPIs such as response time, job completion rates, and customer satisfaction.
• Ensure compliance with company policies, safety standards, and service quality benchmarks.

Skills

Scheduling software experience

Communication skills

Attention to detail

Prioritization under pressure

Field service familiarity

Education

High school diploma

Associate/Bachelor's in business or related field (nice to have)

Tools

CRM/ERP systems

Scheduling software

Dispatch platforms

Job description

Upchurch is seeking a Service Coordinator to manage and support field service operations. You will coordinate schedules, communicate with clients, and ensure timely and efficient service delivery.

The role acts as a liaison between customers, field technicians, and internal teams, requiring strong organization and a customer-first mindset. The ideal candidate has 2-4 years in service coordination or related roles, with proficiency in scheduling tools and CRM/ERP systems.