Strategic Service Contracts Coordinator

DynaTen Corporation; Fort Worth (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

In-house training and leadership发展

Job summary

DynaTen Corporation in the Dallas/Fort Worth area is seeking a Service Agreement Coordinator to administer commercial maintenance agreements from proposal through renewal. You will manage sites, equipment, tasks, pricing, billing schedules, and contacts, ensuring accuracy across CRM and accounting systems.

The role reports to the Service Customer Experience Team Manager and offers a team-oriented environment, strong benefits, training, and long-term career growth in HVAC, plumbing, and building

Qualifications

• At least 3 years of contract administration, service coordination, maintenance scheduling, billing, customer service, or closely related experience.
• Ability to interpret agreement scope, frequency, pricing, billing, and renewal requirements accurately.
• Strong organization, attention to detail, professional communication, and deadline management.
• Proficiency with Microsoft Office and CRM, field-service, contract, or ERP systems.
• Ability to manage a high volume of recurring commitments and detailed records.

Responsibilities

• Set up new and renewed agreements, sites, equipment, tasks, frequencies, pricing, billing schedules, contacts, purchase orders, and special instructions.
• Review executed agreements for scope, exclusions, escalation, renewal, cancellation, billing, and documentation requirements.
• Coordinate planned-maintenance schedules, seasonal tasking, access, customer notifications, technician requirements, and completion follow-up.
• Prepare renewal information, approved pricing updates, proposal documents, equipment lists, and customer communications.
• Reconcile agreement billing, deferred revenue, completed and remaining visits, missed tasks, credits, and system exceptions.
• Maintain accurate contract, customer, site, equipment, and contact records in CRM, service, and accounting systems.
• Track renewals, retention, visits due, schedule completion, billing, and agreement performance and elevate risks promptly.
• Coordinate with account managers, dispatch, technicians, service managers, billing, and customers to resolve issues.
• Perform other duties as assigned.

Skills

Strong organization

Attention to detail

Professional communication

Deadline management

MS Office

CRM/ERP systems

Contract administration

Billing coordination

Multitasking

Education

Bachelor's/Associate in business, accounting, communications, or related field

Tools

Power BI

ERP systems

Job description

DynaTen Corporation in the Dallas/Fort Worth area is seeking a Service Agreement Coordinator to administer commercial maintenance agreements from proposal through renewal. You will manage sites, equipment, tasks, pricing, billing schedules, and contacts, ensuring accuracy across CRM and accounting systems.

The role reports to the Service Customer Experience Team Manager and offers a team-oriented environment, strong benefits, training, and long-term career growth in HVAC, plumbing, and building