Service Advisor

Central-Power-Systems-; Liberty (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health benefits including Medical, DCS

401(k) with company match

Paid Time Off + 7 Company Paid Holidys

Tool Programs for entry level

Job summary

Central Power Systems & Services is seeking a Service Advisor to act as the liaison between the Service Department and customers. You will own repair orders, communicate with the Foreman and Technicians, and present estimates and repair plans to customers in a timely manner.

The role emphasizes upselling service, updating customers throughout repairs, and coordinating with Parts to prevent delays. A strong customer-service orientation and prior shop experience are required.

Qualifications

• High school diploma required; technical automotive/diesel education is a plus.
• Experience in a shop environment; heavy-duty diesel experience preferred.
• Excede software experience preferred.
• 2+ years sales experience, specifically upselling service.
• Strong written and verbal communication skills.

Responsibilities

• Greet customer, establish rapport and gather repair issue information.
• Communicate intake of repair orders to the Foreman.
• Create and present Customer(s) with Estimate(s) and/or Repair Plans.
• Maintain communication with Technician, Foreman and Customer to ensure timely repair completion.
• Collaborate with Parts Dept. to ensure timely ordering and prevent delays.
• Identify, manage and process Warranty Repairs, working with Warranty team for compliant documentation.
• Update Customers on status throughout repair process.
• Meet or exceed service upselling goals.
• Customer pickup; process customer invoicing and payments; adhere to safety policies.

Skills

Customer service

Upselling

Communication

Sales

Education

High school diploma

Automotive/Diesel tech education

Tools

Excede software

Job description

Position Title: Service AdvisorReporting to: Service ManagerDepartment: ServiceCentral Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.JOB SUMMARYThe service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance!RESPONSIBILITIESGreet customer, establish rapport and gather repair issue informationCommunicate intake of repair orders to the ForemanCreate and present Customer(s) with Estimate(s) and or Repair PlansMaintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfactionCollaborate with Parts Dept. to ensure timely ordering and prevent delaysIdentify, manage and process Warranty Repairs, working with Warranty team for compliant documentationUpdate Customers on status throughout repair processMeet or exceed service upselling goalsCustomer Pick-upProcess customer invoicing and paymentsAdhere to all safety policies and maintain safe environment for customers and employeesOther duties as assignedGreat BenefitsCompetitive SalaryTool Programs available for entry level techniciansHealth Benefits including Medical, Dental, Vision and Life insurance401(k) with a company matchPaid Time Off + 7 Company Paid HolidaysProductive Work Environment with opportunity for internal growthQUALIFICATIONSHigh school diploma required, technical education in Automotive, Diesel or related field a plusExperience in a shop environment, heavy-duty diesel shop experience preferredExcede software experience preferred2+ years sales experience, specifically upselling service3+ years experience and industry knowledge preferredStrong written and verbal communication skillsWORK CONDITIONS Physical Demands/Work Environment:This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire.CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).