Strategic Senior Customer Success Lead

TrulyHired; United States; On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Comprehensive Insurance Coverage (Med/

Dental, Vision, Pharmacy benefits

401(k) plan

Job summary

PowerSchool is seeking a Senior Customer Success Manager to guide strategic relationships with our education customers in the United States. You will drive adoption, renewals, and expansion while coordinating with Sales, Support, and Product to ensure sustained value.

The ideal candidate will have 5+ years of CS experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Travel to onsite meetings may be required.

Qualifications

• Minimum 5+ years of relevant work experience.
• Bachelor's degree or equivalent, or equivalent years of relevant work experience.
• Strong negotiation and interpersonal skills.
• Ability to thrive in a fast-paced, changing environment.
• Articulate communication with the ability to drive conversations.

Responsibilities

• Cultivate and nurture strong relationships with customers, acting as trusted advisor.
• Collaborate with customers to maximize adoption and value of PowerSchool products.
• Develop tailored Success Plans for strategic customers to drive mutual success.
• Conduct regular business reviews to assess health and identify opportunities.
• Coordinate with Sales, Support, Professional Services, and Product for value delivery.
• Lead discussions to mitigate risk and improve customer health.
• Advocate for customers and provide product feedback for improvements.
• Support renewals and growth through cross-team collaboration.

Skills

Negotiation

Interpersonal skills

Communication

Time management

Prioritization

Office 365

Stakeholder management

Customer service

Problem solving

Education

Bachelor's degree

Tools

Salesforce

Gainsight

CRM

Job description

PowerSchool is seeking a Senior Customer Success Manager to guide strategic relationships with our education customers in the United States. You will drive adoption, renewals, and expansion while coordinating with Sales, Support, and Product to ensure sustained value.

The ideal candidate will have 5+ years of CS experience, strong communication, and the ability to manage multiple priorities in a fast-paced environment. Travel to onsite meetings may be required.