Director, Customer Success: Strategic Growth & Retention

PowerSchool; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Parental Leave

Discretionary Time Off

Wellness Program

Tuition Reimbursement

Job summary

PowerSchool is seeking a Director of Customer Success to define and execute retention, adoption, and value realization strategies across our largest portfolios. You will build and lead a multi-layered CS organization and partner with Sales, Support, Services, Product, and executives to maximize ARR.

This role requires a SaaS executive mindset with proven scaling experience, deep operational rigor, and the ability to drive proactive customer outcomes across the Go-to-Market organization.

Qualifications

• Mastery of enterprise SaaS Customer Success methodologies and value discovery.
• Strong financial acumen: SaaS economics, NRR, GRR, LTV.
• Experience leading large, matrixed orgs and managing change.
• Comfort leveraging data to predict customer behavior at scale.

Responsibilities

• Lead and scale a multi-layered CSM organization with a proactive value delivery culture.
• Serve as executive relationship manager with peer-level sponsorship and ROI reviews.
• Own retention, renewal strategy, and expansion opportunities across portfolios.
• Design scalable customer engagement models and optimize CRM hygiene and dashboards.
• Develop talent through coaching frameworks and organizational design initiatives.

Skills

Executive presence

Analytical capabilities

Negotiation

Travel up to 30%

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

Salesforce

Statisfy

Certinia

PowerBI

Job description

PowerSchool is seeking a Director of Customer Success to define and execute retention, adoption, and value realization strategies across our largest portfolios. You will build and lead a multi-layered CS organization and partner with Sales, Support, Services, Product, and executives to maximize ARR.

This role requires a SaaS executive mindset with proven scaling experience, deep operational rigor, and the ability to drive proactive customer outcomes across the Go-to-Market organization.