Senior Education Success Lead

PowerSchool Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA/FSA

Disability Insurance

401(k) Plan

Parental Leave

DTO PTO

Wellness Program

Tuition Reimbursement

Pet Insurance

Identity Theft Protection

Student Debt Reduction

Prepaid Legal

Job summary

PowerSchool Group LLC seeks an experienced Customer Success professional to manage strategic accounts in the Alabama region. You will nurture relationships, drive product adoption, and align customer goals with PowerSchool solutions to ensure renewals and growth.

You will collaborate with Sales, Support, Professional Services, and Product teams to deliver value, with regular EBRs and a customer-centric approach. Travel to onsite meetings is expected as needed.

Qualifications

• Minimum 5+ years of relevant work experience.
• Located in Alabama or neighboring Southern states.
• Bachelor’s degree or equivalent, or equivalent years of relevant work experience.
• Strong negotiation and interpersonal skills.
• Proficient in Office 365.
• Strong oral and written communication skills.
• Ability to travel regularly for onsite customer meetings.

Responsibilities

• Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
• Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
• Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
• Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement.
• Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers.
• Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship.
• Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services.
• Strategize on renewals working closely with the rest of the Account Team
• Effectively forecast customer health and risk of attrition.
• Collaborate with sales teams to ensure growth attainment and increased footprint

Skills

Relationship management

Negotiation

Communication

Customer Success

Strategic planning

Education

Bachelor’s degree

Tools

Office 365

Job description

PowerSchool Group LLC seeks an experienced Customer Success professional to manage strategic accounts in the Alabama region. You will nurture relationships, drive product adoption, and align customer goals with PowerSchool solutions to ensure renewals and growth.

You will collaborate with Sales, Support, Professional Services, and Product teams to deliver value, with regular EBRs and a customer-centric approach. Travel to onsite meetings is expected as needed.