Director, Customer Success (Central Region) (Fully Remote)

PowerSchool; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

PowerSchool is seeking a strategic leader to scale a multi-layer organization and drive proactive value delivery across the portfolio. You will embed value discovery and adoption sustainment practices and serve as the executive escalation point for high-risk accounts.

You will build C-suite relationships, lead executive business reviews to show ROI, own retention and lifetime value metrics, and co-architect GTM with Sales.

Responsibilities

• Lead and scale a multi-layered organization, transitioning to proactive value delivery.
• Embed value discovery and adoption sustainment practices across the portfolio.
• Serve as executive escalation point for high-risk accounts.
• Build C-suite relationships with customer organizations.
• Lead complex Executive Business Reviews to showcase ROI.
• Own Gross Retention Rate and customer lifetime value metrics.
• Co-architect GTM strategy with Sales leadership.
• Establish tracking of adoption metrics and proactive risk mitigation.
• Design customer engagement models and optimize CRM usage.
• Drive data-backed decision-making and cross-functional collaboration.
• Attract and develop a world-class Customer Success team.

Job description

Strategic Leadership & Value Realization:

• Lead and scale a multi-layered organization, transitioning to proactive value delivery.
• Embed value discovery and adoption sustainment practices across the portfolio.
• Serve as executive escalation point for high-risk accounts.

Executive Relationship Management & Advocacy:

• Build C-suite relationships with customer organizations.
• Lead complex Executive Business Reviews to showcase ROI.
• Own Gross Retention Rate and customer lifetime value metrics.
• Co-architect GTM strategy with Sales leadership.
• Establish tracking of adoption metrics and proactive risk mitigation.

Operational Excellence & Talent Development:

• Design customer engagement models and optimize CRM usage.
• Drive data-backed decision-making and cross-functional collaboration.
• Attract and develop a world-class Customer Success team.

PowerSchool

PowerSchool is a global leader of cloud-based software for K-12 education, powering the educational ecosystem from central office to home. The company employs a dedicated team of innovators with a culture focused on engaging, empowering, and improving the K-12 education experience.