Strategic Scheduling & Operations Coordinator

USP Holdings; Washington (District of Columbia); On-site; USD 28,929 - 31,684; Full time

Job summary

USP Security is seeking a highly organized Scheduling & Operations Coordinator to join our growing security operations team. This full-time role is based in Washington, DC and manages employee schedules across client locations while ensuring coverage, compliance, and excellent customer service.

The ideal candidate thrives under pressure, communicates clearly, and can adapt schedules quickly while maintaining professionalism.

Qualifications

• High school diploma or equivalent required.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional demeanor and able to communicate firmly and respectfully.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Experience in scheduling, dispatching, logistics, or operations coordination is preferred.

Responsibilities

• Develop, maintain, and manage daily and weekly employee schedules.
• Ensure client posts remain fully staffed while minimizing overtime.
• Coordinate shift changes, call-offs, vacations, and emergencies.
• Contact employees regarding available shifts and staffing shortages.
• Maintain scheduling records and employee availability.
• Monitor attendance and schedule compliance.
• Assist with day-to-day operational tasks and document control.
• Support invoicing, billing verification, and payroll-related tasks.

Skills

Attention to detail

Verbal and written communication

Multitasking

Problem solving

Professional demeanor

MS Office proficiency

Education

High school diploma or equivalent

Associate's or Bachelor's in Business Administration/Criminal Justice/Management/HR

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

USP Security is seeking a highly organized Scheduling & Operations Coordinator to join our growing security operations team. This full-time role is based in Washington, DC and manages employee schedules across client locations while ensuring coverage, compliance, and excellent customer service.

The ideal candidate thrives under pressure, communicates clearly, and can adapt schedules quickly while maintaining professionalism.