Strategic Scheduler & Client Relations Lead

VALCOURT BUILDING SERVICES OF WASHINGTON DC LC; Vienna (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Valcourt Building Services seeks a Scheduler to ensure timely and efficient scheduling of services while maintaining strong client relationships. The role acts as a key contact among clients, operations, and leadership in the Washington, DC market.

Ideal candidates are proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth. Bachelor’s degree preferred with 2+ years in related roles and strong MS Office skills.

Qualifications

• Two years of experience in customer service, scheduling, or project management.
• Excellent verbal and written communication.
• Ability to manage client relations and scheduling timelines.
• Proficiency in Microsoft Office; ability to learn internal systems quickly.

Responsibilities

• Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates.
• Address and manage client scheduling pushback with clear explanations about timelines.
• Coordinate proposed and confirmed schedules with the operations team to ensure resource availability.
• Maintain strong client relationships to support customer satisfaction and retention.
• Support upper management by facilitating clear communication between clients and leadership.

Skills

Communication

Customer service

Analytical skills

Problem solving

MS Office

Learning new systems

Bilingual Spanish

Education

Bachelor’s degree preferred

Job description

Valcourt Building Services seeks a Scheduler to ensure timely and efficient scheduling of services while maintaining strong client relationships. The role acts as a key contact among clients, operations, and leadership in the Washington, DC market.

Ideal candidates are proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth. Bachelor’s degree preferred with 2+ years in related roles and strong MS Office skills.