Scheduler

VALCOURT BUILDING SERVICES OF WASHINGTON DC LC; Vienna (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Valcourt Building Services seeks a Scheduler to ensure timely and efficient scheduling of services while maintaining strong client relationships. The role acts as a key contact among clients, operations, and leadership in the Washington, DC market.

Ideal candidates are proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth. Bachelor’s degree preferred with 2+ years in related roles and strong MS Office skills.

Qualifications

• Two years of experience in customer service, scheduling, or project management.
• Excellent verbal and written communication.
• Ability to manage client relations and scheduling timelines.
• Proficiency in Microsoft Office; ability to learn internal systems quickly.

Responsibilities

• Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates.
• Address and manage client scheduling pushback with clear explanations about timelines.
• Coordinate proposed and confirmed schedules with the operations team to ensure resource availability.
• Maintain strong client relationships to support customer satisfaction and retention.
• Support upper management by facilitating clear communication between clients and leadership.

Skills

Communication

Customer service

Analytical skills

Problem solving

MS Office

Learning new systems

Bilingual Spanish

Education

Bachelor’s degree preferred

Job description

Valcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.Essential FunctionsCommunicate with existing clients regarding upcoming services to propose and confirm scheduling datesAddress and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelinesBuild and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirementsCoordinate proposed and confirmed schedules with the operations team to ensure resource availabilityManage and facilitate communication between clients and upper managementMaintain a high level of accuracy and attention to detail while working under time constraintsDemonstrate self-motivation, initiative, and a strong sense of urgencyRequired Skills and QualificationsExcellent verbal and written communication skillsStrong customer service mindset with the ability to support and resolve client issues effectivelyProven analytical and problem-solving abilitiesProficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quicklyComfortable learning and using various computer hardware and software platformsEducation and ExperienceBachelor’s degree preferredMinimum of two (2) years of experience in customer service, scheduling, or project managementBilingual in Spanish is a plusTravel and Physical RequirementsProlonged periods of sitting at a desk and working on a computerAbility to lift up to 15 pounds occasionallyPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.