Client-First ProXpress Coordinator

VALCOURT EXTERIOR BUILDING SERVICES OF WASHINGTON D C L C; Lanham (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Valcourt Exterior Building Services of Washington DC LLC is seeking a ProXpress Coordinator to ensure projects meet client expectations. You will act as the central point between clients, operations, service management, and sales, driving proactive communication and precise scheduling through project completion and beyond.

The role emphasizes strong organization, urgency, and a customer-first mindset, coordinating across departments and maintaining accurate records in scheduling and CRM systems

Qualifications

• Strong organizational and scheduling skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects, priorities, and deadlines simultaneously.
• Strong customer-service and relationship-management skills.
• Proactive problem-solving skills and strong attention to detail.
• Comfortable making outbound customer and prospecting calls.

Responsibilities

• Coordinate and communicate with clients regarding project scope, scheduling, status, and expectations.
• Maintain ProXpress scheduling calendar; update real-time commitments.
• Ensure client interactions reflect professional, proactive customer care.
• Enter and set up ProXpress jobs in company systems before work begins.
• Lead scheduling meetings and coordinate with Service Manager, BDMs, and Sales.

Skills

Organizational skills

Scheduling

Verbal communication

Written communication

Customer service

Relationship management

Problem solving

Outbound calls

Attention to detail

Tools

CRM software

Scheduling software

Job description

Valcourt Exterior Building Services of Washington DC LLC is seeking a ProXpress Coordinator to ensure projects meet client expectations. You will act as the central point between clients, operations, service management, and sales, driving proactive communication and precise scheduling through project completion and beyond.

The role emphasizes strong organization, urgency, and a customer-first mindset, coordinating across departments and maintaining accurate records in scheduling and CRM systems