Strategic Salesforce BA: Process, Reports & Adoption

Tenth Revolution Group; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Tenth Revolution Group in Chicago seeks a Salesforce Business Analyst to drive process improvements, user adoption, and platform optimization for over 200 users. You will partner with stakeholders across business units to deliver actionable reporting, streamlined workflows, and well-documented business processes.

This collaborative, Agile role requires strong communication, requirements gathering, and the ability to translate business needs into Salesforce solutions with dashboards, KPIs, and

Qualifications

• 3-5 years of Salesforce experience in BA/Admin roles.
• Strong Salesforce knowledge and best practices.
• Experience building Salesforce reports and dashboards.
• Excellent requirements gathering, documentation and mapping.
• Outstanding communication and stakeholder management.

Responsibilities

• Serve as liaison between business stakeholders and technology teams.
• Gather, analyze, and document business requirements across units.
• Map and improve business processes supporting 200+ users.
• Create and maintain Salesforce reports, dashboards, and KPIs.
• Write user stories, process flows, and specs.
• Participate in Agile ceremonies and backlog refinement.
• Prioritize enhancements aligning to business objectives.
• Support user training, adoption, and platform improvements.
• Collaborate with Salesforce admins and developers to deliver solutions.

Skills

Salesforce

Business analysis

Stakeholder management

Agile

Tools

Salesforce

CRM software

Job description

Tenth Revolution Group in Chicago seeks a Salesforce Business Analyst to drive process improvements, user adoption, and platform optimization for over 200 users. You will partner with stakeholders across business units to deliver actionable reporting, streamlined workflows, and well-documented business processes.

This collaborative, Agile role requires strong communication, requirements gathering, and the ability to translate business needs into Salesforce solutions with dashboards, KPIs, and