Strategic Sales Operations Coordinator

TransUnion LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

TransUnion LLC is seeking a Sales Support Analyst to generate and qualify leads, manage the Sales CRM, and oversee pipeline reporting. You will coordinate with Technical and Product teams to align on feature requests and delivery timelines, while supporting RFP/RFI responses and maintaining competitive intelligence.

The role requires strong organization, Salesforce experience, and excellent communication with business and technical stakeholders.

Qualifications

• Track record years of experience in a sales support, business development, sales operations, or CRM administration role.
• Hands-on experience with Salesforce (or similar CRM) - data entry, reporting, pipeline tracking.
• Strong organizational skills and comfort managing multiple workstreams and stakeholders.
• Ability to communicate clearly with both business and technical stakeholders.
• Fluent in English; Other languages are a plus.
• Interest in mobile communications, fraud prevention, or enterprise TelCo services is a plus.

Responsibilities

• Generate and qualify leads to build and sustain a healthy top-of-funnel pipeline.
• Conduct first-touch discovery calls to assess budget, authority, need, and timeline (BANT).
• Own and administer the Sales CRM.
• Maintain monthly and quarterly pipeline reporting and ensure forecast accuracy.
• Partner with the Technical Project Manager / Product Manager to maintain alignment on feature requests, product roadmap, and delivery timelines.
• Support coordination of RFP/RFI responses across technical and commercial teams.
• Prepare briefing materials and account summaries ahead of client meetings.
• Maintain a competitive tracker covering pricing, positioning, and new market entrants.
• Monitor technology and regulatory developments affecting the TelCo industry (e.g., anti-fraud mandates, number verification standards).

Skills

Salesforce

CRM Administration

Pipeline Reporting

Stakeholder Management

English Fluency

Tools

Salesforce

Job description

TransUnion LLC is seeking a Sales Support Analyst to generate and qualify leads, manage the Sales CRM, and oversee pipeline reporting. You will coordinate with Technical and Product teams to align on feature requests and delivery timelines, while supporting RFP/RFI responses and maintaining competitive intelligence.

The role requires strong organization, Salesforce experience, and excellent communication with business and technical stakeholders.