Sales & Business Operations Coordinator

TransUnion LLC; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

TransUnion LLC is seeking a Sales Support Analyst to generate and qualify leads, manage the Sales CRM, and oversee pipeline reporting. You will coordinate with Technical and Product teams to align on feature requests and delivery timelines, while supporting RFP/RFI responses and maintaining competitive intelligence.

The role requires strong organization, Salesforce experience, and excellent communication with business and technical stakeholders.

Qualifications

• Track record years of experience in a sales support, business development, sales operations, or CRM administration role.
• Hands-on experience with Salesforce (or similar CRM) - data entry, reporting, pipeline tracking.
• Strong organizational skills and comfort managing multiple workstreams and stakeholders.
• Ability to communicate clearly with both business and technical stakeholders.
• Fluent in English; Other languages are a plus.
• Interest in mobile communications, fraud prevention, or enterprise TelCo services is a plus.

Responsibilities

• Generate and qualify leads to build and sustain a healthy top-of-funnel pipeline.
• Conduct first-touch discovery calls to assess budget, authority, need, and timeline (BANT).
• Own and administer the Sales CRM.
• Maintain monthly and quarterly pipeline reporting and ensure forecast accuracy.
• Partner with the Technical Project Manager / Product Manager to maintain alignment on feature requests, product roadmap, and delivery timelines.
• Support coordination of RFP/RFI responses across technical and commercial teams.
• Prepare briefing materials and account summaries ahead of client meetings.
• Maintain a competitive tracker covering pricing, positioning, and new market entrants.
• Monitor technology and regulatory developments affecting the TelCo industry (e.g., anti-fraud mandates, number verification standards).

Skills

Salesforce

CRM Administration

Pipeline Reporting

Stakeholder Management

English Fluency

Tools

Salesforce

Job description

Team Overview

TransUnion's Job Applicant Privacy Notice

Our team designs and develops solutions that strengthen secure, reliable communication across telecommunication networks. Our platforms are integrated into the ecosystem and technical infrastructure of mobile operators across Europe where our services process and analyze voice calls and messages to improve security and customer engagement for millions of end consumers. In addition, our team provides fully managed Value-Added Services (VAS) solutions to multiple carriers.

Role Overview And Core Responsibilities

• Generate and qualify leads to build and sustain a healthy top-of-funnel pipeline


• Conduct first-touch discovery calls to assess budget, authority, need, and timeline (BANT)


• Own and administer the Sales CRM


• Maintain monthly and quarterly pipeline reporting and ensure forecast accuracy


• Partner with the Technical Project Manager / Product Manager to maintain alignment on feature requests, product roadmap, and delivery timelines


• Support coordination of RFP/RFI responses across technical and commercial teams


• Prepare briefing materials and account summaries ahead of client meetings


• Maintain a competitive tracker covering pricing, positioning, and new market entrants


• Monitor technology and regulatory developments affecting the TelCo industry (e.g., anti-fraud mandates, number verification standards)

Required Knowledge And Experiences

• Track record years of experience in a sales support, business development, sales operations, or CRM administration role (TelCo/tech sector a plus, not required)


• Hands-on experience with Salesforce (or similar CRM) - data entry, reporting, pipeline tracking


• Strong organizational skills and comfort managing multiple workstreams and stakeholders simultaneously


• Ability to communicate clearly with both business and technical stakeholders


• Fluent in English; Other languages are a plus


• Interest in mobile communications, fraud prevention, or enterprise TelCo services is a plus

The minimum salary for this position, according to the Austrian collective bargaining agreement, is EUR 4,611.00 per month for a full-time employment. Depending on professional experience and/or qualifications, your actual salary is intended to be significantly higher.

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

• We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Analyst, Sales Support