Strategic Sales Administrative Specialist

AmaWaterways River Cruises; Calabasas (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

AmaWaterways River Cruises is seeking a Sales Administrative Specialist to support Group, Charter & Incentive Sales with administrative, analytical, and project management tasks. You will work closely with the Director and sales teams to optimize operations, proposals, and cross‑functional communication.

Key duties include coordinating requests, maintaining checklists and reports in Excel/Word, and assisting with charter operations and data analysis to drive revenue growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong organizational and time-management skills in a fast-paced environment.
• Proficiency in Microsoft Excel and Word; PowerPoint preferred.
• Excellent written and verbal communication skills.
• Strong analytical skills with attention to detail.
• Proactive, adaptable, and solutions-oriented mindset.
• Interest in sales, travel, or hospitality.

Responsibilities

• Act as a central coordination point across Group Sales, Charter Sales, and Incentive Sales.
• Support the Director with administrative tasks, reporting, and follow-ups.
• Manage incoming requests and ensure proper routing and timely responses.
• Maintain and continuously improve checklists, workflows, and tracking tools.
• Facilitate clear and consistent communication flow across departments.
• Monitor and track upcoming expiring options and ensure timely follow-up and action.
• Assist with proposal development and supporting documentation (including training on proposals).
• Support charter sales and operations, including managing customer requests and coordinating logistics.
• Submit custom requests and serve as a conduit between Charter Sales and Operations teams.
• Help manage increasing charter activity by supporting day‑to‑day sales needs and operational coordination.
• Maintain and manage the master portfolio of 50+ land packages, ensuring accuracy and completeness.
• Update and manage Charter Master Land Package details, including destinations, availability, and optimal airport options.
• Track booking trends, option status, and package performance.
• Update and manage Charter Quoting Calculation Tools for 2026 and 2027, including both USD and CAD pricing structures.
• Create and maintain reports using Microsoft Excel and Word; support presentations in PowerPoint.
• Assist with reporting needs for the Department Director and provide data‑driven insights to support decision‑making.
• Coordinate multiple initiatives and projects, ensuring timelines and deliverables are met.
• Identify operational inefficiencies and recommend process improvements.
• Support implementation of new workflows, tools, and best practices.
• Update and manage proposal checklists to ensure consistency and quality across deliverables.
• Provide support for future project management initiatives and contribute to process development as the team evolves.
• Support new and innovative ways to build and strengthen relationships with internal stakeholders and partners.
• Collaborate cross‑functionally to ensure alignment between sales, operations, and support teams.
• Serve as a reliable connector who ensures information flows effectively across teams.

Skills

Organization & time management

Excel

Word

PowerPoint

Communication skills

Analytical skills

Proactive problem solving

Interest in sales/travel/hospitality

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

AmaWaterways River Cruises is seeking a Sales Administrative Specialist to support Group, Charter & Incentive Sales with administrative, analytical, and project management tasks. You will work closely with the Director and sales teams to optimize operations, proposals, and cross‑functional communication.

Key duties include coordinating requests, maintaining checklists and reports in Excel/Word, and assisting with charter operations and data analysis to drive revenue growth.