Strategic SaaS Success Architect

Transax Software; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

PTO

Performance-based pay

Direct leadership access

Impactful projects

Job summary

Transax, Inc. seeks a technically capable Customer Success Manager to own the full client lifecycle on the Transax Platform, from contract and implementation through adoption, support, and growth across powersports, marine, RV, and more.

You'll configure workflows, integrations, and automation, train dealership teams, troubleshoot edge cases, and act as the client’s trusted partner, translating technical details into business impact and measurable results.

Qualifications

• Experience in SaaS customer success or similar roles.
• Ability to guide clients through technical and business challenges.
• Comfortable discussing APIs and integrations with stakeholders.

Responsibilities

• Lead end-to-end onboarding from contract to full product adoption.
• Configure workflows, integrations, automation, and CRM connections.
• Deliver structured, data-driven trainings tailored to each dealership.
• Diagnose and resolve onboarding friction points to optimize processes.
• Serve as the primary point of contact for client accounts and growth.
• Provide strategic guidance to maximize value from the Transax Platform.
• Track adoption metrics, account health, and drive milestones.
• Escalate and collaborate with Engineering, Product, and Sales as needed.
• Troubleshoot and resolve product issues for assigned accounts.

Skills

SaaS experience

Account management

Onboarding

Implementation

CRM experience

Tools

HubSpot CRM

Job description

Transax, Inc. seeks a technically capable Customer Success Manager to own the full client lifecycle on the Transax Platform, from contract and implementation through adoption, support, and growth across powersports, marine, RV, and more.

You'll configure workflows, integrations, and automation, train dealership teams, troubleshoot edge cases, and act as the client’s trusted partner, translating technical details into business impact and measurable results.