Strategic SaaS Implementation Lead – Americas (Hybrid)

Planhat; New York (NY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Performance bonuses

Generous PTO

Long-term incentives

Job summary

Planhat is seeking a talented expert to lead enterprise implementations and drive customer success. This hybrid role requires experience in managing software projects, collaborating across teams, and facilitating workshops to empower customers.

Your mission will involve guiding clients to leverage Planhat effectively. The OTE salary range is $80,000 - $120,000 per year, along with performance bonuses and other benefits.

Qualifications

• Experience leading complex software implementations in SaaS, CS, CRM, or RevOps ecosystems.
• Strong project management skills handling multiple customers and priorities.
• Exceptional verbal and written communication abilities.

Responsibilities

• Lead enterprise implementations from kickoff to go-live.
• Collaborate with teams to ensure a seamless customer experience.
• Facilitate workshops and executive sessions for customer enablement.

Skills

Project management

Customer success

Communication skills

Technical savviness

Data integration

Tools

CRM systems

SaaS platforms

Data mapping tools

Job description

Planhat is seeking a talented expert to lead enterprise implementations and drive customer success. This hybrid role requires experience in managing software projects, collaborating across teams, and facilitating workshops to empower customers.

Your mission will involve guiding clients to leverage Planhat effectively. The OTE salary range is $80,000 - $120,000 per year, along with performance bonuses and other benefits.