Customer Success Manager - Los Angeles

Planhat; Los Angeles (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Performance bonuses

Generous PTO

Long term incentives

Job summary

Planhat is seeking a Customer Success Manager to work from our Los Angeles office. In this role, you will act as a trusted advisor, helping clients navigate their commercial challenges while driving the adoption of the Planhat platform. Your success will hinge on your ambition, drive, and ability to adapt to changing environments.

The position offers an OTE salary range of $110,000 to $170,000 per year, with additional rewards such as performance bonuses and generous PTO.

Qualifications

• Success in managing a portfolio of clients.
• Experience with technical products and software adoption.
• Ability to handle diverse and changing challenges.

Responsibilities

• Act as a trusted advisor to clients on revenue challenges.
• Drive successful outcomes using the Planhat platform.
• Collaborate closely with clients to achieve results.

Skills

Customer Relationship Management

Technical Product Management

Data Analysis

Problem Solving

Communication

Job description

Overview

Our mission is to unlock value for every customer. We help people build their businesses around their clients, and unleash the capabilities of Planhat.

Team

Our role is to understand customers’ problems and desired outcomes deeply, then help solve them through the Planhat platform.

When our clients are successful, so are we:

• churn goes down 6% at a legal software company because we helped unify data from separate systems, survey qualitative customer feedback, and analyze product usage patterns
• Faced with modest growth and heavy competition, we help an enterprise CRO and CFO conduct a white space analysis using data from Planhat, this kickstarts initiatives that help increase Net Revenue Retention by 7%
• five CS reps at a Fintech startup can handle 20% more clients; because we’re streamlining repetitive tasks like data entry and creating reports, as well as automating the onboarding of new customers

In short, we elicit the aims and pain points of global revenue leaders, help open people’s eyes to new possibilities, and then consistently drive high-value outcomes using Planhat.

Most of our Customer Success Managers today have:

• Demonstrated success in managing a portfolio
• Worked hands on with a technical product, is smart, learns fast and can roll up their sleeves.

Location

Success in this mission depends on strong cultural alignment, a fast ramp-up, and ongoing collaboration.

We are looking for someone who can work 5 days a week from our Los Angeles office.

In our Customer Success team, the value you bring to the table can’t be summed up by years of experience or a list of skills on a resume:

Ambition: You’re ready to be a trusted advisor to global revenue and post sales leaders, and help them overcome some of their biggest commercial challenges
Driven: The magic doesn’t happen with fancy slide decks; it comes down to your ‘whatever it takes’ attitude. Strategizing with clients is the starting point, you’re not satisfied until you’ve handled all the nitty gritty details that ensure the business impact is real.
Flexible: You like change and constant challenges. In the same morning, you help an EduTech company standardise and automate their product training, next up you’re pitching a multiyear renewal to the CFO of an energy company.
Tech-savvy: you enjoy working with software, mastering products, and driving their adoption, knowing the right level of detail to go into with different people.

The OTE salary range for this position is $110,000 - $170,000 per year. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. Please also note the range listed is just one component of the company’s total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.