Strategic SaaS Engagement Leader (Remote, Equity)

ServiceNow; Chicago (IL); On-site; USD 121,700 - 213,000; Full time

Benefits offered by this job

401(k) Plan with company match

Flexible spending accounts

Health plans

Job summary

A leading cloud technologies firm located in Chicago is seeking a Senior Engagement Manager who will oversee project delivery and manage governance for customer solutions. The ideal candidate will have over 10 years in the high-tech/SaaS industry and at least 7 years in customer engagement roles. Responsibilities include leading a team, managing timelines, and ensuring customer satisfaction. This role offers a competitive salary range of $121,700 - $213,000 with various benefits.

Qualifications

• Strong documentation and presentation skills.
• Ability to communicate abstract ideas clearly.
• Experience with implementing ServiceNow products.

Responsibilities

• Oversee on time, on budget delivery of solutions.
• Lead the delivery team throughout the engagement.
• Manage engagement governance and financials.

Skills

Technical Project Management

Customer Engagement

Negotiation Skills

Analytical Skills

Creative Thinking

Facilitation Skills

Education

10+ years of high-tech/SaaS experience

7+ years in Customer Engagement roles

Job description

A leading cloud technologies firm located in Chicago is seeking a Senior Engagement Manager who will oversee project delivery and manage governance for customer solutions. The ideal candidate will have over 10 years in the high-tech/SaaS industry and at least 7 years in customer engagement roles. Responsibilities include leading a team, managing timelines, and ensuring customer satisfaction. This role offers a competitive salary range of $121,700 - $213,000 with various benefits.