Strategic SaaS Customer Success Manager

Hitrust; Frisco (TX); On-site; USD 65,000 - 110,000; Full time

Job summary

HITRUST seeks a Customer Success Manager to be the primary liaison between customers and HITRUST products, services, and programs. The role requires an ownership mindset across the territory to drive retention, growth, and loyalty.

Responsibilities include onboarding, internal support facilitation, expanding relationships with stakeholders, renewal management, and ensuring customers realize HITRUST initiatives. Salesforce data accuracy and consistent performance are essential.

Qualifications

• Bachelor’s degree required.
• 2–5 years of inside SaaS sales experience.
• Healthcare/Financial/Insurance industry experience preferred.
• 2–5 years working with Salesforce.
• Strong analytical and communication skills.
• Detail-oriented with strong organizational ability.
• Interpersonal project management and task tracking skills.

Responsibilities

• Onboard new customers to set them up for success.
• Facilitate internal support to mature customer security programs.
• Help customers ensure the right HITRUST solution is in place.
• Expand relationships with key stakeholders to grow HITRUST programs.
• Develop and manage customer relationships to boost retention and adoption.
• Conduct regular account business reviews to ensure tools for HITRUST initiatives.
• Gather customer feedback and relay to Product Management.
• Maintain in-depth knowledge of HITRUST products and services.
• Manage renewal engagements and secure subscriptions.
• Achieve account retention and growth goals.
• Reconcile and maintain data in Salesforce.
• Maintain consistent attendance.

Skills

Self-motivated

SaaS inside sales

Analytical skills

Detail-oriented

Communication skills

Project management

Interpersonal skills

Customer relationship building

Education

Bachelor's degree

Tools

Salesforce

Job description

HITRUST seeks a Customer Success Manager to be the primary liaison between customers and HITRUST products, services, and programs. The role requires an ownership mindset across the territory to drive retention, growth, and loyalty.

Responsibilities include onboarding, internal support facilitation, expanding relationships with stakeholders, renewal management, and ensuring customers realize HITRUST initiatives. Salesforce data accuracy and consistent performance are essential.