Strategic SaaS Customer Success Manager

HITRUST Alliance; Frisco (TX); Presencial; USD 70.000 - 95.000; Jornada completa

Descripción de la vacante

HITRUST Alliance seeks a Customer Success Manager to be the primary link between our customers and HITRUST products, services, and programs. The role requires ownership mindset for a territory, building relationships that drive retention, expansion, and loyalty across HITRUST offerings.

You will onboard customers, coordinate internal support, and ensure the right solutions are in place to safeguard sensitive data. Strong communication and project management are essential.

Formación

• Bachelor’s degree required.
• 2–5 years’ experience in inside SaaS sales or customer success.
• Healthcare, Financial or Insurance experience preferred.
• Experience with Salesforce.
• Strong written and verbal communication.
• Detail-oriented with analytical skills.
• Ability to manage projects and stakeholder relationships.

Responsabilidades

• Onboard new customers to set them up for success.
• Coordinate internal support for HITRUST Approach customer programs.
• Ensure customers have the right solution to protect sensitive data.
• Expand relationships with key stakeholders to create upsell opportunities.
• Develop and manage relationships to boost satisfaction and retention.
• Conduct regular account reviews to drive adoption and renewals.
• Gather customer feedback and relay requests to Product Management.
• Maintain in-depth understanding of HITRUST products and services.
• Manage renewal engagements and contract terms to secure renewals.
• Achieve account retention and growth goals.
• Update and reconcile data in Salesforce.
• Maintain consistent attendance and territory coverage.

Conocimientos

Customer success

SaaS sales experience

Salesforce

Analytical skills

Communication skills

Project management

Interpersonal skills

Educación

Bachelor’s degree

Herramientas

Salesforce CRM

Descripción del empleo

HITRUST Alliance seeks a Customer Success Manager to be the primary link between our customers and HITRUST products, services, and programs. The role requires ownership mindset for a territory, building relationships that drive retention, expansion, and loyalty across HITRUST offerings.

You will onboard customers, coordinate internal support, and ensure the right solutions are in place to safeguard sensitive data. Strong communication and project management are essential.