Customer Success Manager

Crewfare; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

A travel-tech company in the United States is seeking a Customer Success Manager to lead post-sales relationships for enterprise and mid-market clients. The role involves onboarding, monitoring customer health, and driving renewals while defining success processes as the company scales. Ideal candidates have 2-5 years in Customer Success or Account Management, strong communication skills, and preferably experience in SaaS or hospitality. Join us to shape the future of customer success in a growing SaaS environment.

Qualifications

• 2–5 years of experience in Customer Success, Account Management, or SaaS.
• Experience supporting mid-market and/or enterprise customers.
• Strong communication, organization, and stakeholder-management skills.

Responsibilities

• Own post-sales relationships across enterprise and mid-market customers.
• Lead onboarding, training, and adoption to drive customer success.
• Act as a strategic partner to clients before, during, and after events.
• Monitor customer health, usage, and engagement.
• Drive renewals, retention, and expansion.
• Define customer success processes and best practices.

Skills

Customer Success

Account Management

Communication

Organization

Stakeholder management

Job description

Customer Success Manager (Enterprise & Mid-Market SaaS)

Crewfare is a rapidly growing travel-tech company powering group and event travel for festivals, conferences, and sports organizations worldwide. Our SaaS products, Launchpad and Backstage, help teams plan, manage, and execute complex travel operations at scale.

We’re looking for a Customer Success Manager to help build the foundation of our Enterprise & Mid-Market Customer Success function. This is a high-impact role for someone who wants real ownership, cross-functional influence, and the chance to shape how customer success scales from the ground up.

What You’ll Do

• Own post-sales relationships across enterprise and mid-market customers using Launchpad and Backstage
• Lead onboarding, training, and adoption to drive long-term customer success
• Act as a strategic partner to clients before, during, and after major events
• Monitor customer health, usage, and engagement to proactively manage risk and growth
• Drive renewals, retention, and expansion in partnership with Sales and Product
• Help define customer success processes, playbooks, and best practices as we scale

What We’re Looking For

• 2–5 years of experience in Customer Success, Account Management, or SaaS
• Experience supporting mid-market and/or enterprise customers
• Strong communication, organization, and stakeholder-management skills
• Bonus: experience in travel, events, hospitality, or early-stage SaaS
• If you’re excited to build, own, and scale customer success across enterprise and mid-market accounts at a growing SaaS company - this role is for you.