Strategic Revenue & Collections Specialist

HAWAIIAN ELECTRIC CO.; Honolulu (HI); Hybrid; USD 66,000 - 83,000; Full time

Job summary

Hawaiian Electric Companies, based in Honolulu, HI, seeks a Revenue Management Credit Specialist to recover monies, reduce bad debt, and support customer satisfaction. You will negotiate payment arrangements and prepare accurate financial information for management.

The role involves processing subpoenas, assisting with bankruptcy matters, and collaborating with Legal; ensures SOX, regulatory, and consumer protection compliance, while delivering exceptional customer service.

Qualifications

• Proven knowledge of bankruptcy, probate laws and credit practices.
• Experience with payment processing and billing.
• Strong analytical and financial statement evaluation skills.
• Knowledge of SAP and utility regulatory requirements.
• Excellent written and verbal communication skills.

Responsibilities

• Builds relationships with customers and provides services to increase satisfaction.
• Negotiates payment arrangements for delinquent balances.
• Analyzes system issues and ensures changes meet regulatory needs.
• Processes subpoenas and collaborates with Legal for recoveries.
• Prepares SOX bankruptcy reports and financial forecasts.
• Leads efforts to secure large commercial accounts and mitigates risk.
• Coordinates disconnections and handles customer service for life support accounts.
• Resolves PUC and BBB complaints; supports cross-functional collaboration.

Skills

SAP

Debt Recovery

Regulatory Compliance

Negotiation

Financial Analysis

Customer Service

Tools

SAP

Job description

Hawaiian Electric Companies, based in Honolulu, HI, seeks a Revenue Management Credit Specialist to recover monies, reduce bad debt, and support customer satisfaction. You will negotiate payment arrangements and prepare accurate financial information for management.

The role involves processing subpoenas, assisting with bankruptcy matters, and collaborating with Legal; ensures SOX, regulatory, and consumer protection compliance, while delivering exceptional customer service.