Revenue Recovery & Credit Specialist

Hawaiian Electric Company; Honolulu (HI); On-site; USD 66,000 - 83,000; Full time

Job summary

Hawaiian Electric Company in Honolulu, HI seeks a Revenue Management Credit Specialist – Oahu to oversee delinquent accounts, negotiate payment arrangements, and maximize cash flow while delivering excellent customer service.

Based in the P Revenue Management Division, the role requires strong analytical and negotiation skills and collaboration with Legal, Field Services and Customer Service to support strategic recovery initiatives.

Qualifications

• 5–7 years in customer service, account management, or utility operations.
• Experience in payment processing, billing, and collections.
• Knowledge of bankruptcy, probate, and credit reporting processes.

Responsibilities

• Negotiate payment arrangements for large delinquent balances.
• Resolve complex billing and payment concerns for commercial and residential customers.
• Prepare SOX-related bankruptcy reports and forecasts.
• Coordinate disconnections with Field Service, PUC and legal teams.

Skills

Negotiation skills

Analytical skills

Financial analysis

Communication skills

Customer service

Conflict resolution

SAP

MS Office

Tools

SAP

MS Office

Job description

Hawaiian Electric Company in Honolulu, HI seeks a Revenue Management Credit Specialist – Oahu to oversee delinquent accounts, negotiate payment arrangements, and maximize cash flow while delivering excellent customer service.

Based in the P Revenue Management Division, the role requires strong analytical and negotiation skills and collaboration with Legal, Field Services and Customer Service to support strategic recovery initiatives.