Strategic Retail Store Leader - Customer Experience

VFCorporation; Novi (MI); On-site; USD 67,000 - 84,000; Full time

Job summary

The North Face is seeking a Store Manager to lead daily operations in a dynamic retail environment. You will drive profitability, deliver exceptional customer experiences, and cultivate a high-performing, inclusive team culture aligned with brand values.

As the strategic leader, you will manage recruitment, training, and performance, while ensuring operations, scheduling, and loss prevention are executed to maximize profitability and customer satisfaction.

Qualifications

• 3–5 years of related professional/retail management experience.
• High School diploma required; associate’s degree preferred.
• Undergraduate or graduate degrees valued but not required—leadership impact matters most.

Responsibilities

• Model exceptional customer service and selling behaviors to elevate the store experience.
• Partner with store leaders and associates to achieve and exceed sales goals.
• Model brand-specific service standards and selling behaviors to foster authentic customer engagement.
• Lead all aspects of people management including recruitment, onboarding, and performance evaluations.
• Shape store culture to align with VF values and a positive team environment.
• Provide coaching and training in customer service, product knowledge, and operations.
• Resolve escalated customer concerns with professionalism and sound judgment.
• Oversee scheduling, expenses, loss prevention, and reporting to maintain store performance.
• Ensure visual merchandising standards and inventory controls are followed.
• Support store marketing events and community engagement to drive traffic.

Skills

Drive results & leadership

Coaching & mentoring

Verbal & written communication

Adaptability & problem-solving

Independent working

Technical literacy

Physical stamina & store mobility

Education

High School diploma

Associate’s degree preferred

Undergraduate/graduate degrees valued

Tools

Word processing

Spreadsheets (Excel)

Retail software tools

Job description

The North Face is seeking a Store Manager to lead daily operations in a dynamic retail environment. You will drive profitability, deliver exceptional customer experiences, and cultivate a high-performing, inclusive team culture aligned with brand values.

As the strategic leader, you will manage recruitment, training, and performance, while ensuring operations, scheduling, and loss prevention are executed to maximize profitability and customer satisfaction.