Strategic Retail Operations Leader

Navy Exchange Service Command; Bethesda, Northern (MD, KY); Hybrid; USD 64,000 - 82,000; Full time

Job summary

Navy Exchange Service Command in Bethesda, MD seeks a Divisional Manager - Operations to lead store receiving, staffing, payroll control, and customer service improvements. This role focuses on optimizing operations, reducing costs, and enhancing the customer experience in a high-volume retail environment.

The position requires 3+ years in administrative or supervisory roles with knowledge of store operations and merchandising.

Qualifications

• 3 years' experience in administrative, professional, investigative, or other responsible work.
• 1 year of academic study, above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.
• 2 years of progressively responsible experience in administrative, supervisory, managerial, professional, or technical work that demonstrated knowledge of management principles, practices, methods, and techniques; knowledge of retail and/or service merchandising principles, procedures, and store operations.

Responsibilities

• Manages and coordinates store receiving, stocking, customer service, accounting, and front end operations; audits policies to ensure effectiveness of operations; supervises associates in various functions.
• Coordinates staffing requirements and training; develops and maintains work schedules, interviews and hires personnel, and monitors payroll expenses; ensures ongoing associate training program.
• Manages sales audit and cashier cage operation, cash collection, and reporting; oversees collection of accounting data and reports for processing.
• Receives and handles customer complaints; identifies opportunities for increasing customer service and satisfaction.
• Ensures efficient operation of receiving and stock replenishment functions.
• Prepares statistical reports and analysis on controllable expenses and takes action to manage to budget and trends.
• Coordinates and manages main store maintenance and housekeeping requirements.
• Carries out policy of courtesy and customer service.
• Performs other related duties as assigned.

Job description

Navy Exchange Service Command in Bethesda, MD seeks a Divisional Manager - Operations to lead store receiving, staffing, payroll control, and customer service improvements. This role focuses on optimizing operations, reducing costs, and enhancing the customer experience in a high-volume retail environment.

The position requires 3+ years in administrative or supervisory roles with knowledge of store operations and merchandising.