Strategic Renewals & Growth Specialist

Clarivate; Alexandria (VA); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

401k with match

Life insurance

Vacation and sick time

Volunteer time

Job summary

Clarivate is seeking a Renewal Account Manager to champion our patent and trademark products in a hybrid role based in the US. You will maintain client relationships, drive renewals, and identify uplift opportunities while collaborating across internal teams.

You will manage renewal orders through SFDC and portals, provide ongoing status reports, and continuously learn about Clarivate offerings to improve the client experience.

Qualifications

• 5+ years of sales experience.
• 3+ years in B2B sales.
• 3+ years in an account management, business development, or renewals specialist role.
• At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM.

Responsibilities

• Act as an advocate for both the client and Clarivate to ensure positive outcomes.
• Communicating with existing clients by telephone, e-mail, and video calls to sell and retain products and services.
• Identify and pursue uplift opportunities with your team to support our existing clients.
• Identify, manage and resolve issues via collaboration with internal teams.
• Manage all renewal orders through SFDC and customer portals as required.
• Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders.
• Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to key stakeholders.
• Actively learn about Clarivate offerings and products.

Skills

Sales experience

B2B sales

Account management/renewals

Salesforce/CRM

Tools

Salesforce CRM

Job description

Clarivate is seeking a Renewal Account Manager to champion our patent and trademark products in a hybrid role based in the US. You will maintain client relationships, drive renewals, and identify uplift opportunities while collaborating across internal teams.

You will manage renewal orders through SFDC and portals, provide ongoing status reports, and continuously learn about Clarivate offerings to improve the client experience.