Strategic Renewal & Expansion Lead

Lyra Health, Inc.; Oregon; Hybrid; USD 171,000 - 236,000; Full time

Benefits offered by this job

Healthcare coverage

Equity

401K matching

Monthly tech allowance

Parental leave

Job summary

Lyra Health, Inc. is seeking a Sr. Customer Development Executive to steward a portfolio of existing customers in the US.

You will own the commercial relationship, drive renewals, and identify expansion opportunities while collaborating with Customer Success Managers to align on strategy and outcomes. In this role, you will analyze usage trends, participate in pricing discussions, and influence product adoption to maximize renewal rates and revenue growth across your book of business.

Qualifications

• 12+ years of experience in account executive, customer success, or renewal-focused sales.
• Proven ability to meet or exceed renewal and expansion targets.
• Excellent communication and stakeholder management skills.
• High emotional intelligence (EQ); able to build trust and handle objections diplomatically.
• Strong analytical mindset; able to leverage customer data and product usage insights.
• Comfortable with contract terms and commercial discussions.
• CRM proficiency (Salesforce, Gainsight, or equivalent).

Responsibilities

• Own the commercial relationship for a book of existing customers.
• Drive expansion opportunities by identifying upsell and cross-sell needs.
• Lead and manage the renewal process, including pricing discussions and contract negotiations for renewals going out to RFP/RFI.
• Partner with Customer Success Managers to align on strategic account plans and customer objectives.
• Understand customer business models, usage trends, and product adoption to inform growth strategies.
• Maintain accurate forecasts and updates in Salesforce or CRM.
• Collaborate cross-functionally with Product, Marketing, and Support teams.

Skills

Relationship management

Renewals

Upsell

CRM (Salesforce)

Stakeholder management

Tools

Salesforce

Gainsight

Job description

Lyra Health, Inc. is seeking a Sr. Customer Development Executive to steward a portfolio of existing customers in the US.

You will own the commercial relationship, drive renewals, and identify expansion opportunities while collaborating with Customer Success Managers to align on strategy and outcomes. In this role, you will analyze usage trends, participate in pricing discussions, and influence product adoption to maximize renewal rates and revenue growth across your book of business.