Strategic Renewal Executive — Global Accounts

Tungsten Automation Corporation; United States; On-site; USD 127,000 - 145,000; Full time

Job summary

Tungsten Automation Corporation, Inc. is seeking a Strategic Retention Executive to lead maintenance, SaaS, and subscription renewals across the United States, collaborating with senior leadership to optimize retention and revenue outcomes.

You will drive renewal plans, policies, and executive sponsorship programs, coordinate with sales, finance and order fulfillment, and leverage AI-enabled tools to improve efficiency while upholding governance and privacy standards.

Qualifications

• 10+ years in enterprise-level technical support, renewals, customer success or account management.
• 5+ years managing maintenance renewals.
• Ability to influence cross-functional stakeholders without direct authority.
• Excellent written and oral communication and presentation skills.
• Willingness to travel as needed.

Responsibilities

• Lead renewal efforts across the designated region with impact on global retention.
• Own renewal bookings and revenue for maintenance, SaaS and subscriptions.
• Deploy renewal teams and coordinate proactive health checks and tune-ups.
• Manage executive sponsorship programs with senior leaders on strategic accounts.
• Conduct value realization reviews during Quarterly Business Reviews.
• Monitor telemetry to proactively intervene before churn.
• Drive enablement, training, and documentation to sustain product adoption.
• Develop processes for renewals teams, monthly reporting and annual planning.
• Coordinate with sales, finance, order administration and fulfillment.

Skills

Renewals

Customer success

Account management

Cross-functional collaboration

Strategic thinking

Communication skills

Travel willingness

AI prompting

Education

Bachelor’s degree in related field

Job description

Tungsten Automation Corporation, Inc. is seeking a Strategic Retention Executive to lead maintenance, SaaS, and subscription renewals across the United States, collaborating with senior leadership to optimize retention and revenue outcomes.

You will drive renewal plans, policies, and executive sponsorship programs, coordinate with sales, finance and order fulfillment, and leverage AI-enabled tools to improve efficiency while upholding governance and privacy standards.