Strategic Accounts Enterprise Solutions Architect

Tungsten Automation Corporation; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Tungsten Automation Corporation is seeking a Forward Deployed Engineer to embed with strategic enterprise customers, bridging complex technical solutions and business outcomes. You will serve as a hands-on architect and technologist, ensuring successful implementations, deep product adoption, and proactive churn prevention within the client’s ecosystem.

The role emphasizes technical leadership, proactive optimization, and collaborative work with Product and Engineering teams to align

Responsibilities

• Act as the technical vanguard for strategic accounts, ensuring rapid time-to-value, seamless integration, and long-term platform stability.
• Operate within Specialized Renewal "SWAT" Teams: conduct proactive system health checks, complex configuration tune-ups, and architectural optimizations for at-risk accounts or renewals.
• Enable executive sponsorship programs by providing deep technical insights, architecture roadmaps, and telemetry data for high-level alignment.
• Drive value realization by mapping technical milestones to the client's business success criteria for QBRs.
• Leverage customer success telemetry to monitor performance, API errors, and usage to preempt bottlenecks and churn risks.
• Deliver continuous enablement and training as the SME to client engineering and operations teams with targeted documentation and best practices.
• Collaborate with Product and Engineering to feed feedback and edge-case requirements into development lifecycle.
• Serve as the primary escalation point for complex issues outside standard support workflows to ensure rapid resolution.
• Take initiative and ownership across engagements, driving change and process improvement.
• Utilize AI-enabled tools to improve efficiency, accuracy, and automate routine tasks while following AI governance and data privacy standards.

Job description

Tungsten Automation Corporation is seeking a Forward Deployed Engineer to embed with strategic enterprise customers, bridging complex technical solutions and business outcomes. You will serve as a hands-on architect and technologist, ensuring successful implementations, deep product adoption, and proactive churn prevention within the client’s ecosystem.

The role emphasizes technical leadership, proactive optimization, and collaborative work with Product and Engineering teams to align