Strategic Remote Customer Success Manager

Hewlett Packard Enterprise; Massachusetts; On-site; USD 151,000 - 293,000; Full time

Job summary

Hewlett Packard Enterprise seeks a Customer Success Manager to guide strategic accounts through onboarding, adoption and ongoing engagement across the as-a-service portfolio. This remote role partners with Sales and cross-functional teams to drive customer outcomes, manage adoption, and deliver measurable value while coordinating with engineering and product teams.

Travel ~10–15% for customer onsite meetings and events.

Qualifications

• 5+ years of direct, work-related experience.
• Experience in customer success management, managing large customer accounts, developing customer success plans, and achieving objectives.
• Trusted advisor externally and mentor of customer success management internally.
• Expert in the given field by company and customer.
• Experience in cloud operating models.

Responsibilities

• Take ownership of a select group of strategic customer accounts.
• Cultivates strong, senior-level relationships within the customer’s organization.
• Successfully onboard customers and help define adoption success criteria.
• Advocate for the customer, ensuring needs and outcomes are understood.
• Develop and maintain a Customer Success Plan for assigned accounts.
• Coordinate with internal teams to resolve issues.
• Capture capabilities of offerings and identify gaps for use cases.
• Drives upsell motions and identifies expansion opportunities.
• Identify cross-sell opportunities with Sales Specialists.

Skills

Customer success management

Account management

Strategic advisory

Cross-functional collaboration

Cloud services knowledge

Sales collaboration

Relationship building

Industry trends awareness

Education

Bachelor's degree

MBA preferred

CCSM Level 4 or higher

HPE GreenLake ATP certification

Tools

CRM systems

Job description

Hewlett Packard Enterprise seeks a Customer Success Manager to guide strategic accounts through onboarding, adoption and ongoing engagement across the as-a-service portfolio. This remote role partners with Sales and cross-functional teams to drive customer outcomes, manage adoption, and deliver measurable value while coordinating with engineering and product teams.

Travel ~10–15% for customer onsite meetings and events.