Strategic Remote CSM for School Book Programs

Collective Goods Holdings, Inc.; United States; Remoto; USD 52.000 - 70.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k)

Vision insurance

Health insurance

Wellness program & Calm app discount

Flexible Spending Account/Health Save/

Dependent Care FSA

Employee Assistance Program

Monthly internet stipend

Life insurance & buy-up option

Disability insurance

13 paid holidays

Paid Time Off

Work from home

Book Club

Resumo da vaga

Collective Goods Holdings, Inc. is seeking a Customer Success Manager to drive client satisfaction within the Books Are Fun program. You will guide schools from onboarding through renewal, nurturing relationships and maximizing program impact.

The role is remote, full-time, and involves collaborating with the Regional VP to optimize engagement, leverage data, and grow customer lifetime value. A passion for books helps you connect with schools and advocates.

Qualificações

• Proven experience in customer success, account management, sales support, or related roles.
• Strong communication, relationship-building, and problem-solving skills.
• Customer-centric mindset with passion for creating exceptional experiences and long-term loyalty.
• Organized, detail-oriented, and capable of managing multiple priorities seamlessly.

Responsabilidades

• Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal.
• Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving.
• Implement retention strategies to maximize renewals and engagement.
• Use data-driven insights to highlight program impact and promote future participation.
• Facilitate smooth transitions of new schools from sales to customer success.
• Partner with the Regional VP to align on client needs and retention efforts.
• Provide feedback on customer insights, program enhancements, and growth opportunities to leadership and marketing.
• Develop and execute engagement strategies that maximize participation and event results.

Conhecimentos

Customer success

Account management

Relationship-building

Problem-solving

Sales support

Communication

Multitasking

Descrição da vaga

Collective Goods Holdings, Inc. is seeking a Customer Success Manager to drive client satisfaction within the Books Are Fun program. You will guide schools from onboarding through renewal, nurturing relationships and maximizing program impact.

The role is remote, full-time, and involves collaborating with the Regional VP to optimize engagement, leverage data, and grow customer lifetime value. A passion for books helps you connect with schools and advocates.