Strategic Relationship Manager, SaaS & GovTech

GovSpend; United States; On-site; USD 85,000 - 130,000; Full time

Job summary

GovSpend is seeking a Relationship Manager to serve as the primary sales enabler for GovSpend’s largest customers. You will drive revenue by expanding usage, coordinating cross‑functional teams, and negotiating renewals and terms.

You will manage customer changes, coordinate with internal teams, and maintain proactive communications to ensure high service levels and retention throughout the subscription period. A data-driven mindset and 3+ years in SaaS sales are essential.

Qualifications

• Bachelor’s degree in business or related area; proven work experience acceptable in lieu.
• 3+ years in sales or relationship management with SaaS or information services.
• Experience in customer success, operations, engagement, satisfaction, and retention with negotiating agreements.
• Ability to train customers and deliver independent training.
• Data-driven mindset with passion for analytics.

Responsibilities

• Develop account plans and proactively train users to increase adoption and usage.
• Be the main customer contact, coordinating inbound service, upsells, and outbound outreach.
• Negotiate commercial terms on contracts, renewals, and past-due payments.
• Coordinate changes, modifications on searches, and service communications across teams.
• Monitor service issues, offer troubleshooting, screen sharing, and support sessions.
• Work with internal teams to meet customer needs and expectations.
• Align sales and customer teams to drive renewals and strategy during subscription.
• Ensure compliance with service level agreements and GovSpend policies.
• Identify technical queries and coordinate resolution with customers.
• Assist retention efforts and contribute to root-cause analyses.
• Uphold GovSpend best practices and methodologies across activities.
• Handle additional duties as needed.

Skills

Sales experience

Relationship management

Customer success

Training delivery

Data-driven mindset

Renewals

Cross-functional communication

Organizational skills

Analytics

Education

Bachelor’s degree

Job description

GovSpend is seeking a Relationship Manager to serve as the primary sales enabler for GovSpend’s largest customers. You will drive revenue by expanding usage, coordinating cross‑functional teams, and negotiating renewals and terms.

You will manage customer changes, coordinate with internal teams, and maintain proactive communications to ensure high service levels and retention throughout the subscription period. A data-driven mindset and 3+ years in SaaS sales are essential.