Senior Customer Support & Key Account Manager - Hybrid

Vaco; Indianapolis (IN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Vaco in Indianapolis, IN is seeking a Senior Customer Support Specialist / Account Manager to own key customer relationships and serve as the trusted contact for a portfolio of high-priority accounts. This role follows a “white-glove” ownership model with dedicated support for larger accounts.

You will manage the relationship from PO to delivery, coordinate cross-functionally, and ensure customer needs are met end-to-end.

Qualifications

• Bachelor's degree preferred.
• 5–10 years of experience in customer service, account management, or sales support.
• 3–5+ years of hands-on experience with SAP ERP.
• A background in a manufacturing, industrial, or B2B account/relationship management environment is strongly preferred.
• Account management or sales exposure is a plus.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of corporate customer accounts.
• Own the customer relationship from purchase order through delivery and beyond, communicating clearly with all parties involved.
• Provide input to the Account Management team on changes that may impact short-term forecasting.
• Partner directly with Account Managers on open projects, conversions, and quality-related concerns.
• Accurately process orders and order changes within the company's ERP system.
• Initiate and manage troubleshooting of customer complaints through full resolution.
• Act as a liaison between the quality department and customer-side quality teams.
• Support customer credit checks, and help administer rebate/contract terms.
• Partner with Accounts Receivable on item resolution and collections as needed.
• Identify and help implement process improvements alongside your supervisor.
• Use creative, solutions-oriented thinking to proactively meet customer needs.

Skills

Customer service

Account management

Sales support

Microsoft Office

Verbal written communication

Education

Bachelor's degree

Tools

SAP ERP

Job description

Vaco in Indianapolis, IN is seeking a Senior Customer Support Specialist / Account Manager to own key customer relationships and serve as the trusted contact for a portfolio of high-priority accounts. This role follows a “white-glove” ownership model with dedicated support for larger accounts.

You will manage the relationship from PO to delivery, coordinate cross-functionally, and ensure customer needs are met end-to-end.