Strategic Regional Service Sales Manager

Mettler-Toledo; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Parental leave

Paid time off

Disability coverage

Job summary

Mettler Toledo Rainin is seeking a Service Sales Manager to drive service revenue growth across the Mid-Atlantic, Southeast, Midwest, and parts of the Gulf Coast. This role proactively sells Rainin service solutions, develops new business opportunities, and expands customer relationships across Life Sciences, Government and Academia, Pharma, Biotech and others.

You will manage the service sales process from identification through proposal, negotiation, and close, nurture opportunities, and build

Qualifications

• Bachelor’s degree in Life Sciences, Business, Engineering, or related discipline preferred.
• At least 2 years of experience in Life Sciences sales, service sales, technical sales, or related customer-facing role.
• Proven ability to prospect, develop, negotiate, and close new business opportunities.

Responsibilities

• Own and deliver the service sales strategy for the assigned region, with direct accountability for achieving service targets, service renewals, and new service opportunities.
• Partner with sales reps within the region to proactively identify, qualify, and pursue new service opportunities within existing and prospective accounts.
• Develop and manage a robust service sales pipeline within region, including prospecting activities, opportunity tracking, forecasting, and conversion plans.
• Conduct customer visits, discovery meetings, and business reviews to identify service needs, uncover expansion opportunities, and position Rainin service solutions.
• Lead the development, presentation, negotiation, and closing of service proposals.
• Expand service penetration within existing accounts by identifying locations, departments, and customer needs.
• Develop new customer relationships and explore untapped markets, accounts, and applications to generate incremental service revenue.
• Partner with account managers and sales leadership to establish account-specific service plans and ensure service opportunities are actively pursued.
• Maintain accurate and timely sales activity, opportunity, and forecast information within the CRM system.
• Monitor renewal activity and take ownership of renewal opportunities, proactively engaging customers to protect and grow recurring service revenue.
• Collaborate with Service Operations to validate scope, pricing, resource requirements, delivery expectations, and customer commitments.
• Identify and address obstacles that may prevent an opportunity from closing, escalating issues and coordinating internal resources as needed.
• Build trusted relationships with customers and key decision-makers by understanding their operational requirements, compliance obligations, and technical service needs.
• Provide service sales training, coaching, and opportunity support to regional sales teams while maintaining direct ownership of service opportunities.
• Track and report on regional service performance, pipeline health, new business development, renewal activity, and forecast accuracy.
• Travel to customer sites throughout the region as needed, up to 30%.

Skills

Life Sciences sales

Service sales

Technical sales

Sales pipeline

Forecasting

Negotiation

Customer discovery

Presentation

Relationship building

Cross-functional collaboration

Education

Bachelor’s degree

Job description

Mettler Toledo Rainin is seeking a Service Sales Manager to drive service revenue growth across the Mid-Atlantic, Southeast, Midwest, and parts of the Gulf Coast. This role proactively sells Rainin service solutions, develops new business opportunities, and expands customer relationships across Life Sciences, Government and Academia, Pharma, Biotech and others.

You will manage the service sales process from identification through proposal, negotiation, and close, nurture opportunities, and build