Service Sales Manager

Mettler Toledo AG; Raleigh (NC); On-site; USD 90,000 - 135,000; Full time

Job summary

Mettler Toledo Rainin is seeking a Service Sales Manager to drive service revenue growth across the Mid-Atlantic, Southeast, Midwest, and parts of the Gulf Coast.

This role is responsible for proactively selling Rainin service solutions, developing new business opportunities, expanding existing customer relationships, and achieving service sales growth and renewal targets across a broad base of accounts including Life Sciences, Government and Academia, Pharma, Biotech and others.

Responsibilities

• Own and deliver the service sales strategy for the assigned region, with direct accountability for achieving service targets, service renewals, and new service opportunities.
• Partner with sales reps within the region to proactively identify, qualify, and pursue new service opportunities within existing and prospective accounts.
• Develop and manage a robust service sales pipeline within region, including prospecting activities, opportunity tracking, forecasting, and conversion plans.
• Conduct customer visits, discovery meetings, and business reviews to identify service needs, uncover expansion opportunities, and position Rainin service solutions.
• Lead the development, presentation, negotiation, and closing of service proposals.
• Expand service penetration within existing accounts by identifying locations, departments, and customer needs.
• Develop new customer relationships and explore untapped markets, accounts, and applications to generate incremental service revenue.
• Partner with account managers and sales leadership to establish account-specific service plans and ensure service opportunities are actively pursued.
• Maintain accurate and timely sales activity, opportunity, and forecast information within the CRM system.
• Monitor renewal activity and take ownership of renewal opportunities, proactively engaging customers to protect and grow recurring service revenue.
• Collaborate with Service Operations to validate scope, pricing, resource requirements, delivery expectations, and customer commitments.
• Identify and address obstacles that may prevent an opportunity from closing, escalating issues and coordinating internal resources as needed.
• Build trusted relationships with customers and key decision-makers by understanding their operational requirements, compliance obligations, and technical service needs.
• Provide service sales training, coaching, and opportunity support to regional sales teams while maintaining direct ownership of service opportunities.
• Track and report on regional service performance, pipeline health, new business development, renewal activity, and forecast accuracy.
• Travel to customer sites throughout the region as needed, up to 30%.

Job description

Mettler Toledo Rainin is seeking a Service Sales Manager to drive service revenue growth across the Mid-Atlantic, Southeast, Midwest, and parts of the Gulf Coast. This role is responsible for proactively selling Rainin service solutions, developing new business opportunities, expanding existing customer relationships, and achieving service sales growth and renewal targets across a broad base of accounts including Life Sciences, Government and Academia, Pharma, Biotech and others. The Service Sales Manager will drive the service sales process from opportunity identification through proposal development, negotiation, and close. This individual will actively prospect new service opportunities, uncover customer needs, present tailored service solutions, and build strong relationships with customers and key decision-makers. The role will work closely with District Managers, Sales representatives, Service Operations, and other internal teams to convert opportunities into profitable service agreements and deliver long-term customer value.

• Own and deliver the service sales strategy for the assigned region, with direct accountability for achieving service targets, service renewals, and new service opportunities.
• Partner with sales reps within the region to proactively identify, qualify, and pursue new service opportunities within existing and prospective accounts.
• Develop and manage a robust service sales pipeline within region, including prospecting activities, opportunity tracking, forecasting, and conversion plans.
• Conduct customer visits, discovery meetings, and business reviews to identify service needs, uncover expansion opportunities, and position Rainin service solutions.
• Lead the development, presentation, negotiation, and closing of service proposals.
• Expand service penetration within existing accounts by identifying locations, departments, and customer needs.
• Develop new customer relationships and explore untapped markets, accounts, and applications to generate incremental service revenue.
• Partner with account managers and sales leadership to establish account-specific service plans and ensure service opportunities are actively pursued.
• Maintain accurate and timely sales activity, opportunity, and forecast information within the CRM system.
• Monitor renewal activity and take ownership of renewal opportunities, proactively engaging customers to protect and grow recurring service revenue.
• Collaborate with Service Operations to validate scope, pricing, resource requirements, delivery expectations, and customer commitments.
• Identify and address obstacles that may prevent an opportunity from closing, escalating issues and coordinating internal resources as needed.
• Build trusted relationships with customers and key decision-makers by understanding their operational requirements, compliance obligations, and technical service needs.
• Provide service sales training, coaching, and opportunity support to regional sales teams while maintaining direct ownership of service opportunities.
• Track and report on regional service performance, pipeline health, new business development, renewal activity, and forecast accuracy.
• Travel to customer sites throughout the region as needed, up to 30%.

To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa. Please note that we do not provide relocation or housing assistance at this time.