Strategic Radiology Client Relations Director

ISHE; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Zotec Partners in the United States seeks a Director of Client Relationships to lead a team of Client Relationship Managers, nurture strategic client partnerships, and drive achievement of financial goals through our revenue cycle management solutions.

You will work with clients to understand needs, address issues, and propel growth through collaboration with sales and operations, leveraging market insights and data to improve retention and satisfaction.

Qualifications

• Minimum 5 years in a leadership role involving revenue cycle management in radiology.
• Proven track record of building and maintaining relationships and achieving financial objectives.
• Ability to interpret RCM data and communicate results, trends and opportunities to clients.
• Expertise in Microsoft Office suite of products.
• Excellent analytical, communication and organizational skills.
• Ability to facilitate meetings with groups of physicians and practice stakeholders.
• Bachelor’s degree with a concentration in Business Management or Accounting; graduate level degree preferred.

Responsibilities

• Lead and mentor a high-performing team of Client Relationship Managers.
• Provide guidance, training, and support to help RM staff excel and meet client retention targets.
• Collaborate with key clients to understand needs, challenges, and objectives.
• Monitor client relationship health and proactively address issues.
• Coordinate with sales, operations and internal teams to achieve client objectives.
• Stay informed of industry trends to drive improvements in client relationship management.
• Provide client feedback to the organization and mobilize resources as needed.
• Alert the sales team to opportunities for growth with referrals.
• Educate client groups on Zotec's benefits, capabilities and value proposition.

Skills

Leadership

Relationship management

Analytical skills

Communication

Teamwork

Education

Bachelor's in Business

Tools

Microsoft Office

Job description

Zotec Partners in the United States seeks a Director of Client Relationships to lead a team of Client Relationship Managers, nurture strategic client partnerships, and drive achievement of financial goals through our revenue cycle management solutions.

You will work with clients to understand needs, address issues, and propel growth through collaboration with sales and operations, leveraging market insights and data to improve retention and satisfaction.