Strategic Client Growth Director

Zenith-American; Mendota Heights (MN); On-site; USD 77,000 - 94,000; Full time

Job summary

Zenith American Solutions is seeking a Client Relationship Director to lead a defined book of business and mentor the assigned team. You will manage client relationships, develop account strategies, and ensure service delivery aligns with regulatory requirements and client needs.

The role requires 5+ years in client management, strong leadership, and experience with benefits/TPA environments. Travel and remote work may be involved, with a focus on delivering top-tier client service.

Qualifications

• Education: Associate’s degree in a business-related field.
• 5+ years in client management, sales, or account management.
• Leadership experience in client management.
• Experience in benefits, insurance, finance, or TPA environments.
• Experience with Taft-Hartley clients and plan professionals.
• Working knowledge of CRM software (Salesforce or Smartsheet).
• Knowledge of health and/or welfare group benefits plans and administration systems.
• Understanding of compliance and regulatory procedures for health and welfare benefits.
• Understanding of benefits operations (health & welfare and retirement), including claims payments, contract interpretation, and benefit communications.

Responsibilities

• Manages all aspects of client relationships and account activities to retain and strengthen client relationships.
• Directs execution of a defined account strategy and stays abreast of client needs to develop a value-based relationship.
• Sets and manages client expectations and coordinates delivery of ZAS services.
• Pursues cross-sell, upsell and renewal opportunities across the BOB.
• Reviews and approves contracts and client/fund communications with counsel.
• Mentors staff and develops performance and training plans.

Skills

Leadership

Client relationship management

Strategic account management

CRM experience

Communication

Travel willingness

Education

Associate’s degree in business

Bachelor’s degree in Business Administration

Tools

Salesforce

Smartsheet

Job description

Zenith American Solutions is seeking a Client Relationship Director to lead a defined book of business and mentor the assigned team. You will manage client relationships, develop account strategies, and ensure service delivery aligns with regulatory requirements and client needs.

The role requires 5+ years in client management, strong leadership, and experience with benefits/TPA environments. Travel and remote work may be involved, with a focus on delivering top-tier client service.