Strategic Quality & Performance Analyst — Admissions

WorldStrides; Vienna, Charlottesville (VA, VA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

WorldStrides is seeking a Quality & Performance Analyst to partner with Admissions and Training leadership, evaluate performance, and develop data-driven recommendations to improve admissions effectiveness, sales execution, training outcomes, and customer experience.

The role involves independent analysis, QA evaluation, and collaboration across cross-functional teams, with a focus on driving operational improvement and performance management strategies.

Qualifications

• Experience evaluating complex business performance challenges.
• Ability to independently assess operational issues and develop actionable recommendations.
• Familiarity with quality assurance programs and performance management methodologies.
• Proficiency with Excel and contact center reporting platforms.
• Understanding of sales and contact center performance indicators.

Responsibilities

• Assess admissions performance across conversion rates and other indicators.
• Conduct root-cause analyses and develop improvement recommendations.
• Evaluate QA methodologies and AI tools and recommend improvements.
• Partner with Training to measure effectiveness and develop coaching plans.
• Collaborate with leadership to set improvement priorities and report findings.

Skills

Analytical thinking

Critical thinking

Data analysis

Stakeholder management

Education

Bachelor's degree in Business Administration

Organizational Development

Tools

Talkdesk QA AI

Excel

Job description

WorldStrides is seeking a Quality & Performance Analyst to partner with Admissions and Training leadership, evaluate performance, and develop data-driven recommendations to improve admissions effectiveness, sales execution, training outcomes, and customer experience.

The role involves independent analysis, QA evaluation, and collaboration across cross-functional teams, with a focus on driving operational improvement and performance management strategies.