Senior Quality Analyst - Data-Driven & Client-Focused

Sutherland Global; Clark (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Sutherland Global in New Jersey is seeking a Sr. Assoc. Quality Analyst to help complete transaction evaluation and participate in calibration sessions.

You will define and monitor performance and service quality, communicate with clients and team members, and produce timely reports to support improvements. The role requires strong analytical skills, good communication, and the ability to work in a fast-paced environment.

Qualifications

• Six months experience in process transformation.
• Strong MS Office skills.
• Ability to work in a fast-paced environment.
• Pro-active ability in developing trust and professional rapport; team-player.
• Strong analytical skills; able to interpret data, identify trends, and suggest improvements.
• Strong verbal and written communication skills; clear and professional.

Responsibilities

• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Keep management updated: Relay important information in the form of timely and accurate reports.
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Job description

Sutherland Global in New Jersey is seeking a Sr. Assoc. Quality Analyst to help complete transaction evaluation and participate in calibration sessions.

You will define and monitor performance and service quality, communicate with clients and team members, and produce timely reports to support improvements. The role requires strong analytical skills, good communication, and the ability to work in a fast-paced environment.