Director of Admissions Operations

Western University of Health Sciences; Pomona (CA); On-site; USD 85,000 - 125,000; Full time

Job summary

Western University of Health Sciences in Pomona, CA seeks a supervisor for Admissions Operations to direct daily activities, operations and staff. The role includes assisting in hiring, training, supervision and evaluation to ensure high-quality customer service.

You will also research data-entry processes, and develop policies to improve knowledge and effectiveness. Responsibilities include ensuring all Admissions modules function properly, staff training on systems, safeguarding data integrity

Qualifications

• Bachelor’s Degree or equivalent.
• 3-5 years of leadership experience in educational administration or related business process management.
• Experience in project management, continuous quality improvement, and/or process reengineering.

Responsibilities

• Supervises, plans, and directs daily activities, operations and staff for the office of Admissions Operations.
• Assists in hiring, training, supervision, and evaluation of personnel.
• Ensures quality customer service by monitoring staff and processes.
• Researches and analyzes data entry operations; develops and implements modifications to policies and procedures.

Skills

Staff supervision

Project management

Quality improvement

Process reengineering

Education

Bachelor's degree

Job description

Job Summary

Supervises, plans, and directs the daily activities, operations and staff for office of Admissions Operations. Assists in the hiring, training, supervision, and evaluation of personnel. Assures quality customer service by monitoring staff. Researches and analyzes data entry operations, and develops and implements modifications, policies, and procedures that will enhance staff knowledge, and improve operational quality and effectiveness. Ensures that all Admissions and Recruitment modules are working effectively and efficiently; staff are trained in the use of the system; the data has integrity; proper security is in place to prevent unauthorized access and processing; testing of system upgrades are performed; and reporting is occurring timely and accurately.

Required Qualifications

1. Education: Any combination of education, training or experience equivalent to a Bachelor’s Degree that provides the required knowledge, skills and abilities.
2. Experience: 3-5 years increasingly responsible experience in educational administration or related leadership roles in business process management emphasizing project management, continuous quality improvement, and/or process reengineering.