Strategic Provider Network Manager

Wellthy; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous PTO and flexible leave

Health, dental, and vision insurance

401(k) with employer match

HSA and FSA options

Professional learning and development

Free access to Wellthy’s services

Job summary

Wellthy in New York is seeking a Network Account Manager to own and build partnerships with our largest provider partners, including nationwide networks. This role will shape how we manage strategic accounts and turn partner feedback into scalable improvements for both members and providers.

The ideal candidate is curious, communicates clearly, builds trust easily, and handles challenging conversations with professionalism and empathy.

Qualifications

• 3–5+ years of experience in client-, member-, or partner-facing roles.
• Excellent verbal and written communication skills, especially with external stakeholders.
• Strong judgment, ownership, and focus on solutions.
• Ability to build trust with a wide range of personalities.
• Comfort with ambiguity and the drive to build structure and processes where none exist yet.
• Curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges.

Responsibilities

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners.
• Partner closely with Backup Care to understand provider pain points and drive improvements for providers and members.
• Co-create solutions with providers to understand their goals and challenges and design practical improvements.
• Build the function: Define how Wellthy manages strategic provider accounts and the playbooks to scale the work.
• Manage escalations: Own complex provider issues and coordinate cross-team solutions.
• Connect teams across Wellthy to keep everyone aligned and achieve the best outcomes for members.
• Support network growth: Work with the Provider Network team to set up long-term relationships for success.

Skills

Client-facing relationships

Relationship management

Problem solving

Curious

Clear communication

Ownership

Ambiguity tolerance

Attention to detail

Organizational skills

Empathy

Job description

Wellthy in New York is seeking a Network Account Manager to own and build partnerships with our largest provider partners, including nationwide networks. This role will shape how we manage strategic accounts and turn partner feedback into scalable improvements for both members and providers.

The ideal candidate is curious, communicates clearly, builds trust easily, and handles challenging conversations with professionalism and empathy.