Strategic Provider Network Manager (Remote)

Wellthy; United States; Remote; USD 70,000 - 85,000; Full time

Benefits offered by this job

Remote work environment

Medical, dental and vision benefits

Retirement matching

Mental health benefits

15 days paid vacation

Sick and Caregiving Days

Professional development

Parental leave

Job summary

Wellthy, a remote-friendly company serving US-based clients, seeks a Network Account Manager to lead relationships with our largest provider partners nationwide. You’ll shape how we engage partners, turn feedback into better processes, and coordinate with internal teams to deliver value to members and providers.

Reporting to the Care Network Consultant, you’ll define engagement rhythms, manage escalations, and build scalable playbooks.

Qualifications

• 3–5+ years in client-, member-, or partner-facing roles, with a proven track record of building strong relationships and delivering results.
• A curious, creative problem-solver who asks good questions and likes finding new ways to approach old challenges.
• Comfort with ambiguity and the drive to build structure and processes where none exist yet.
• Excellent verbal and written communication skills, especially with external stakeholders.
• The ability to build trust with a wide range of personalities.
• A proven ability to handle difficult conversations, manage escalations, and resolve conflict constructively.
• Strong attention to detail and organizational skills, with the ability to manage multiple relationships and competing priorities without letting anything slip through the cracks.
• Good judgment, a strong sense of ownership, and a focus on solutions.
• Familiarity with Wellthy’s services, operations, and member experience is a strong plus.
• Experience in provider operations, care coordination, client success, or partner-facing roles.

Responsibilities

• Own strategic provider relationships: Be the main point of contact for our largest and nationwide provider partners, and build strong, trusted relationships with them.
• Partner closely with Backup Care: Work hand in hand with the Backup Care (BUC) manager and specialists to understand provider pain points, spot operational opportunities, and turn what you learn into improvements for providers and members.
• Co-create solutions with partners: Work with providers to understand their goals and challenges. Design creative, practical solutions that improve the member and provider experience.
• Build the function: Define how Wellthy manages strategic provider accounts, including engagement rhythms, success measures, and the playbooks that let this work scale.
• Manage escalations: Own complex provider issues, calm down challenging situations, and coordinate solutions across internal teams.
• Stay curious and look ahead: Ask why recurring issues happen, look for patterns, and fix root causes before small concerns grow.
• Connect teams across Wellthy: Work closely with Provider Network Specialists, Care Operations, and other teams to keep everyone aligned and get to the best outcome for members.
• Support network growth: Work with the Provider Network team so that new and existing strategic relationships are set up for long‑term success.

Skills

Provider relations

Account management

Communication

Relationship building

Problem solving

Ambiguity tolerance

Conflict resolution

Attention to detail

Ownership

Wellthy knowledge

Job description

Wellthy, a remote-friendly company serving US-based clients, seeks a Network Account Manager to lead relationships with our largest provider partners nationwide. You’ll shape how we engage partners, turn feedback into better processes, and coordinate with internal teams to deliver value to members and providers.

Reporting to the Care Network Consultant, you’ll define engagement rhythms, manage escalations, and build scalable playbooks.