Strategic Projects Customer Service Specialist

Watts Water Technologies; Massachusetts; Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental coverage

Retirement benefits

Paid time off and holidays

Job summary

Watts Water Technologies in North Andover, MA is seeking a Customer Service Representative III – Strategic Projects to manage day-to-day deliverables for large strategic accounts, coordinating with sales, product management, operations, and manufacturing to ensure successful, on-time project execution.

The role requires advanced customer service expertise, strong order management skills, and the ability to handle complex project orders with multiple stakeholders.

Qualifications

• Minimum of 5 years of applicable experience preferred.
• SAP S4HANA and/or QAD experience required.
• Experience with order entry, order management, and expediting orders required.
• Experience working with stock levels, stock location, order management, and price/availability checks.

Responsibilities

• Serve as the primary Customer Service contact for strategic accounts and high-volume project customers.
• Manage day-to-day deliverables to align with timelines and commitments.
• Coordinate cross-functionally with Sales, Product Management, Operations, Planning, Manufacturing, and Logistics.
• Maintain proactive, clear communication throughout the project lifecycle.
• Manage project-based orders from entry through delivery (config, changes, shipments, billing).
• Monitor ERP systems to track status, inventory, pricing, and production schedules.

Skills

Customer service

Order management

Communication

Problem solving

Team collaboration

Detail oriented

Microsoft Office

Tools

SAP S4HANA

QAD

Job description

Watts Water Technologies in North Andover, MA is seeking a Customer Service Representative III – Strategic Projects to manage day-to-day deliverables for large strategic accounts, coordinating with sales, product management, operations, and manufacturing to ensure successful, on-time project execution.

The role requires advanced customer service expertise, strong order management skills, and the ability to handle complex project orders with multiple stakeholders.