Strategic Projects Customer Service Lead – Hybrid

Watts Water Technologies; United States; Hybrid; USD 36,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Medical and dental coverage

Retirement benefits

Paid holidays

Paid Time Off

Educational reimbursement

Benefits portal and discounts

Job summary

Watts Water Technologies in the United States is seeking a Customer Service Representative III – Strategic Projects to manage day-to-day deliverables for large strategic accounts, including data centers and high-volume project customers. You will coordinate with Sales, Product Management, Operations, and Manufacturing to ensure successful project execution.

The role requires advanced customer service expertise, strong order management skills, and the ability to handle complex, multi-stakeholder

Qualifications

• Minimum of 5 years of applicable experience preferred
• SAP S4Hana and/or QAD experience required
• Experience with order entry, order management, and expediting orders required
• Experience working with stock levels, stock location, order management, and price/availability checks or similar
• Experience supporting large customer accounts or project-based orders
• Strong problem-solving skills with the ability to analyze issues and recommend solutions
• Capable of meeting deadlines and managing a heavy workload
• Excellent communication skills (both verbal and written)
• Excellent customer service skills
• Ability to work well in a team environment and collaborate across multiple departments
• Detail oriented and works with a high degree of accuracy
• Ability to tactfully handle stressful and difficult situations with customers
• Proficient knowledge and experience with Microsoft products such as Excel, Word, and PowerPoint

Responsibilities

• Serve as primary CS point of contact for strategic accounts and high-volume, project-based customers.
• Manage day-to-day deliverables to meet project timelines and commitments.
• Coordinate cross-functionally with Sales, Product, Operations, Planning, Manufacturing, and Logistics.
• Maintain proactive, clear communication throughout the project lifecycle.
• Manage project orders from entry to delivery, including changes and expediting.
• Monitor ERP systems to track order status, inventory, pricing, and production.
• Respond to inquiries, issues, and escalations professionally and promptly.
• Track schedules and shipments, providing status updates to customers and teams.
• Document project updates and create trackers and reports.

Skills

SAP S4Hana

QAD

Order entry

Order management

Expediting

Stock levels

Price checks

Large accounts

Project-based orders

Problem solving

Deadlines

Communication

Customer service

Team collaboration

Detail oriented

Stress management

Excel

Word

PowerPoint

Tools

SAP S4Hana

QAD

Excel

PowerPoint

Word

Job description

Watts Water Technologies in the United States is seeking a Customer Service Representative III – Strategic Projects to manage day-to-day deliverables for large strategic accounts, including data centers and high-volume project customers. You will coordinate with Sales, Product Management, Operations, and Manufacturing to ensure successful project execution.

The role requires advanced customer service expertise, strong order management skills, and the ability to handle complex, multi-stakeholder