Applications Engineering Lead – Hybrid/Remote

Watts Water Technologies; Andover (MA); Hybrid; USD 112,000 - 128,000; Full time

Job summary

Watts Water Technologies in North Andover, MA is seeking a Supervisor, Applications Engineering to lead a team of Application Engineers delivering technical guidance and pre-sales support. You will steer product selection, system configuration, and customer engagements to secure design wins.

The role blends hands-on technical leadership with team development, partnering with Product Management and NPD Engineering to turn customer needs into scalable solutions and actionable insights.

Qualifications

• Bachelor's degree in engineering or a closely related technical field.
• Minimum of 7 years of experience in applications engineering, system design, or customer-facing technical roles.
• Strong background in product applications, system integration, and solution-based problem solving.
• Working knowledge of plumbing, HVAC, or fluid system applications; familiarity with North America codes and product standards is a plus.
• Experience supporting sales channels with technical expertise and customer engagement.
• Ability to manage projects or processes that span outside of immediate responsibilities and work independently.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency with CPQ/quotation tools and Microsoft 365 applications; SAP experience a plus.

Responsibilities

• Schedule and manage application design and support coverage to meet service levels.
• Lead, mentor, and develop a team of Application Engineers to deliver high-quality pre-sales engineering support and solution design.
• Manage team workload, prioritization, and response times to ensure alignment with business needs and service-level expectations.
• Provide expert guidance on product selection, system configuration, and application design across commercial and industrial use cases.
• Support sales teams with technical expertise, including application reviews, proposal development, presentations, and customer engagements.
• Serve as the escalation point for complex application challenges, ensuring timely and effective resolution.
• Oversee development and validation of customer-specific solutions, ensuring compliance with applicable codes, standards, and performance requirements.
• Collaborate with various Engineering teams (NPD/MFG) and Product Management to communicate customer needs, application trends, and opportunities for product improvement.
• Drive continuous improvement in application engineering processes, tools, and technical content to enhance efficiency and customer experience.
• Support installation and integration guidance, ensuring successful deployment and performance optimization of solutions.
• Oversee the creation of technical documentation, application guidelines, and training materials for internal and external stakeholders.
• Foster strong cross-functional relationships with sales, technical services, quality, and manufacturing teams.
• Maintain a customer-focused, collaborative, and continuous improvement culture within the team.
• All other duties as required.

Skills

Leadership

Analytical thinking

Communication skills

Problem solving

Education

Bachelor's degree in engineering

Tools

CPQ/Quotation tools

Microsoft 365

SAP

Job description

Watts Water Technologies in North Andover, MA is seeking a Supervisor, Applications Engineering to lead a team of Application Engineers delivering technical guidance and pre-sales support. You will steer product selection, system configuration, and customer engagements to secure design wins.

The role blends hands-on technical leadership with team development, partnering with Product Management and NPD Engineering to turn customer needs into scalable solutions and actionable insights.