Strategic Project Manager - Customer Experience

Washington Metropolitan Area Transit Authority

College Park (MD)

On-site

USD 85,000 - 120,000

Full time

7 days ago

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Job summary

Washington Metropolitan Area Transit Authority (WMATA) is seeking a Project Manager (Non-Technical) to drive strategic initiatives that enhance customer planning, accounts management, service information access, and digital fare experiences. You will partner with multiple teams to deliver mobile apps, web modernization, and other technology-enabled customer experiences impacting millions of interactions.

The role involves conducting research, developing project plans, managing budgets, and

Qualifications

Bachelor's degree required in business or related field.
Seven or more years of experience coordinating business improvement projects.
Demonstrated experience managing complex, high-profile projects and programs.

Responsibilities

Conduct research and gather data for inquiries from internal/external entities.
Provide strategic support and management for a broad range of projects.
Develop and monitor project plans, budgets, and schedules.
Lead cross‑functional teams and ensure timely delivery of initiatives.
Coordinate responses to inquiries from government officials, Board of Directors, and the public.
Develop policies, procedures, and strategic plans for department initiatives.
Establish effective internal/external liaisons and resource coordination.
Prepare reports documenting project status, tasks completed, and issues.