Strategic Programs & Performance Manager

Jobtailor; Mountlake Terrace (WA); On-site; USD 120,000 - 180,000; Full time

Job summary

Blue Cross Blue Shield Association is seeking a senior strategist to partner with leaders on strategic planning cycles, priorities, roadmaps, OKRs, and execution plans, ensuring alignment across the organization.

The role facilitates leadership meetings, performance reviews, and cross-functional planning, while anticipating business needs, identifying risks, and recommending solutions that advance enterprise-wide initiatives.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Operations, or a related field; or an equivalent combination of education and experience
• Five years of experience developing, implementing, supporting, or improving strategic programs, business processes, or operational initiatives through program management, project management, change management, business operations, or a combination of these areas
• Strong business acumen and ability to operate effectively in a fast-paced, highly matrixed environment
• Proven ability to partner with leaders, advance business priorities, and coordinate cross-functional initiatives while navigating ambiguity and competing priorities
• Aptitude for identifying process-improvement opportunities and leveraging technology, automation, and AI to improve efficiency, innovation, and business outcomes
• Ability to thrive in ambiguous situations and independently solve complex, undefined problems
• Customer-focused mindset relating business operations to improving the experience for members and providers

Responsibilities

• Partner with leaders to manage strategic planning cycles, priorities, roadmaps, OKRs, and execution plans
• Facilitate leadership meetings, performance reviews, strategic priority discussions, and cross-functional planning
• Anticipate business needs, identify risks and opportunities, and recommend solutions
• Support enterprise-wide planning, governance, scorecard reviews, performance reporting, and strategic change efforts
• Align priorities, facilitate business reviews, and connect people, information, and processes across functions
• Support organizational effectiveness initiatives, including restructuring, operational improvements, vendor transitions, employee engagement, and team effectiveness
• Build relationships across the BCBSA system and drive internal execution of new initiatives
• Coordinate monthly and quarterly business reviews, performance discussions, and leadership reporting
• Develop executive dashboards, scorecards, metrics, and performance indicators
• Create executive-ready presentations, briefings, communications, and business updates
• Support financial planning, forecasting, business cases, budgets, workforce planning, headcount management, and capacity planning
• Evaluate operational, financial, and strategic tradeoffs and recommend actions
• Drive process improvement and modernization using technology, data, automation, and AI-enabled tools

Skills

Strategic Planning

Program Management

Change Management

Process Improvement

Financial Planning

Cross-Functional Collaboration

Business Acumen

Education

Bachelor’s degree in Business Administration, Healthcare Administration, Finance, Operations, or related field

Tools

AI-Enabled Tools

Automation

Data Analysis

Executive Presentations

Performance Indicators

Job description

Blue Cross Blue Shield Association is seeking a senior strategist to partner with leaders on strategic planning cycles, priorities, roadmaps, OKRs, and execution plans, ensuring alignment across the organization.

The role facilitates leadership meetings, performance reviews, and cross-functional planning, while anticipating business needs, identifying risks, and recommending solutions that advance enterprise-wide initiatives.