Senior Program Manager, Cross-Functional Delivery & Strategy

Amazon; Nashville (TN); On-site; USD 104,000 - 155,000; Full time

Job summary

Amazon.com Services LLC in Nashville, TN is seeking an experienced Supply Chain Manager to lead cross-functional programs within the SSD-Direct delivery team, driving faster-than-same-day delivery across North America. You will scope projects, build plans, coordinate resources, and present status to senior management, with a focus on data-driven improvements, risk mitigation, and scalable processes.

This role requires strong project management, collaboration across non-tech teams, and the

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience working cross-functionally with non-tech teams.
• 2+ years of driving process improvements experience.
• Knowledge of general AI tools.
• Experience designing and scaling upskilling or workforce development programs.

Responsibilities

• Manage full life cycle of complex cross-functional programs with impact across organizations.
• Develop program strategy and coordinate teams to deliver.
• Define program mission, set objectives, analyze data and drive quantified improvements.
• Work autonomously in ambiguous environments and resolve business problems.
• Source, allocate, and coordinate resources across teams.
• Prioritize projects with leadership and determine implementation order.
• Oversee cross-team gaps and mitigate failure modes.
• Communicate status, risks, and changes to senior management.
• Develop, implement, and govern KPI reporting for a portfolio of programs.
• Engage global Amazon units to share best practices and improve outcomes.

Skills

Program management

Data-driven decision making

Cross-functional collaboration

End-to-end delivery

Executive communication

Risk management

Project tracking

Ambiguity navigation

Process improvement

Forecasting workforce needs

Education

Master's degree or MBA in business/ops

Job description

Amazon.com Services LLC in Nashville, TN is seeking an experienced Supply Chain Manager to lead cross-functional programs within the SSD-Direct delivery team, driving faster-than-same-day delivery across North America. You will scope projects, build plans, coordinate resources, and present status to senior management, with a focus on data-driven improvements, risk mitigation, and scalable processes.

This role requires strong project management, collaboration across non-tech teams, and the